Sugar Marina Resort-SURF-Kata Beach

The Sugar Marina brand meant that there are two Sugar Marinas in Kata. Sugar Marina - Fashion is a short walk to the beach. Sugar Marina - Surf is about a 500 metre walk to the beach. Online maps proved to be deceiving. Our check in was good and we liked our pool view room despite having little privacy on the verandah. My main problem with the hotel was the fact that no one cleaned up empty plates around the pool with our plates from one day not being removed until the next day. This was not an isolated incident and happened every day we stayed at the hotel. The other issue was with the staff member who was seating people for breakfast. The lady seated sole travellers at 4 seat tables leaving families like mine to be seated at two seat tables. When we moved to a four seat table prior to eating the staff member appeared to be furious that she had to clean the new table we had sat down at. This was her job. Seat people and clean tables. You don't leave dishes sitting on empty tables just because no one else has come in. The location of the hotel is quite good as a lot of dining and bar options have now moved to the northern end of Kata Beach. A few small fixes required to improve the rating of this hotel.

We would like to send our heartfelt thanks to the staff for making our stay from 12 March to 15 March 2017 a memorable one. Special thanks to Ging and Oil for always being there with a smile on their faces, welcoming us back to the hotel after a long day exploring the island. They were the ones who created an amazing experience for us. Ging and Oil were accommodating with our requests and provided us with recommendations on the good eateries nearby. Housekeeping also did a fantastic job, ensuring that the rooms were in mint condition, and always ready with a smile and a greeting when bumped into them along the corridor. However, staff at breakfast could be slightly more pleasant and to smile more. Breakfast selection was good and sufficient. Location was good, alot of eateries nearby, walking distance to the beach. Not as crowded as Patong. Items in the mini bar (a can of beer, sneaker bar, water, etc) was complimentary and replenished daily. Overall, a great experience at Sugar Marina Surf!

Location was good with lots of food options and convenience stores around. Right beside the night market. But can be noisy when they're closing. My room was facing the night market and they were noisy through the night keeping and closing the stalls. Receptionists are friendly in general. But on my second night, we noticed that we were only given 2 sets of towels and all other toiletries when it's a room for 3. Called the reception at 5pm and reminded them again at 6pm. But when we came back after dinner at almost 9pm, it was still not replenished. When i called the recept, I was told that there was no housekeeping available at that time! Thereafter, i left a note on the table to remind the housekeeping staff that this is room for 3. Additionally, I find the pillow too soft n empty for a comfy sleep. For people who are more used to firm pillow, suggest to bring a neck pillow. Else, the breakfast spread was good esp the local hot food. quite a good spread of international and local and even pastries though i find them too soggy for my liking. Pool and gym are small, ended up only using for 15 mins.

Too many mosquito's in the room. They have no AC in the lobby, they leave the windows open which allows flies into the hotel. Pool was dirty and small. They only had 1 complimentary item in the minibar for 1 person, they should include 2 of each item. I had requested a pool access room prior to arriving and once I got there they informed me it was sold out. Glad I didn't get the room as the pool was a big disappointment. The beds were uncomfortable and sheets had stains on them. They need to remodel and clean the hotel more. Kata is a quieter area but the hotel is in a great location, with shops, spas and restaurants within walking distance. The beach was also near by, does require a walk by the sewerage (not a scenic walk at all). This place is OK nothing great to say but we were happy with the location.

The room was beautiful and spacious. The shower and tub were grand. The bedding was wonderful, although the pillows were way too soft and lacked firmness. The power outlets were not in terribly convenient locations (I had to make coffee, and plug in my curling iron on the nightstand) but it wasn't a big deal. The hotel itself is right next to the night market and a restaurant with a lounge singer. The setup and breakdown for the night market can be pretty loud. And the lounge singer across the street can definitely be heard until about midnight so don't expect absolute quiet at nights (luckily, he's not a bad singer!) It's in a good location to the beach..maybe a 15 minute walk to Karon Beach with plenty of everything you may need on the way (restaurants, bars, shopping, currency exchange, liquor stores, pharmacies, massage parlors, tour companies)