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Promenade Hotel Kota Kinabalu

Photo gallery for Promenade Hotel Kota Kinabalu

Front of property - evening/night
Outdoor pool
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout drapes

Overview of Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

4.0 star property
Waterfront hotel in Downtown Kota Kinabalu with 2 restaurants and bar/lounge

7.8/10 Good

472 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is $62
Price available on 12/6/2022
Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 3 min drive
  • 1Borneo Hypermall - 20 min drive

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 8 min drive
  • Tanjung Aru Station - 7 min drive
  • Airport pick-up service

Restaurants

  • Fish Market Restaurant - 5 min walk
  • Gusto Food & Wine - 6 min walk
  • Mai Yai Thai - 6 min walk
  • Secret Recipe - 6 min walk
  • Koryo-Jeong - 6 min walk

About this property

Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu offers an airport shuttle (available on request). Guests can indulge in mani/pedis, and Promenade Cafe, one of 2 restaurants, serves fusion cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a fitness center, and a sauna. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 446 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport pickup from 7 AM to 10 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • 2 meeting rooms
  • Conference space (8396 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Dining

Promenade Cafe - Overlooking the pool, this buffet restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner.
Dynasty Restaurant - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Lobby Lounge - This bar specializes in fusion cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of MYR 36 for adults and MYR 18 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 50 per vehicle

Children & extra beds

  • Rollaway beds are available for MYR 100.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does Promenade Hotel Kota Kinabalu offer free cancellation for a full refund?
Yes, Promenade Hotel Kota Kinabalu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Promenade Hotel Kota Kinabalu?
As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Promenade Hotel Kota Kinabalu on Dec 6, 2022 start from $62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Promenade Hotel Kota Kinabalu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Promenade Hotel Kota Kinabalu?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Promenade Hotel Kota Kinabalu?
Yes, there's free self parking.
Is airport shuttle service offered by Promenade Hotel Kota Kinabalu?
Yes, a shuttle from the airport to the hotel is available from 7 AM to 10 PM on request. The charge is MYR 50 per vehicle.
What are the check-in and check-out times at Promenade Hotel Kota Kinabalu?
You can check in from 2 PM - anytime. Check-out time is noon.
What is there to do at Promenade Hotel Kota Kinabalu and nearby?
Promenade Hotel Kota Kinabalu has a sauna and a fitness center.
Are there restaurants at or near Promenade Hotel Kota Kinabalu?
Yes, there are 2 onsite restaurants, featuring fusion cuisine and pool views. Nearby restaurants include Fish Market Restaurant (5-min walk), Gusto Food & Wine (6-min walk), and Mai Yai Thai (6-min walk).
What's the area around Promenade Hotel Kota Kinabalu like?
Promenade Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a short 8-minute drive from Kota Kinabalu Intl. Airport (BKI) and 9 minutes' walk from Imago Shopping Mall. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.7/10

Amenities

7.5/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Mediocre room confort but great shower
Clearly the room furniture has seen better days. Bed a bit hard, but great shower. Did not get the booked room.
otto, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay & great food!
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Had a good time. Commendable variety for breakfast.
HYGINUS, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Pro: The hotel is near seafood eateries, Centrepoint shopping mall, convenience stores, laundromat. The breakfast buffet spread is excellent and the food is good. The staff are friendly and the service is good.👍👏👏👏 Con: The room that my hubby and I was first assigned had aircon problem and the room was hot. We tolerated for 2 nights and after our feedback we were transferred to another room on the 3rd night.
Rapaiah, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Gym need to renovate
HIN CHUAN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very Good

thanks
ARAMAN BIN, 2-night trip
Verified Expedia guest review

4/10 Fair

Front Office Staff needs training and alot improvement needed.
Keith, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Breakaway vacation
It is an amazing trip with lots of activities and the accommodation is brilliant.
Sukri, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth spending money
jaidi, 3-night business trip
Verified Hotels.com guest review