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Promenade Hotel Kota Kinabalu

4.0 star property
Waterfront hotel with 2 restaurants, near Imago Shopping Mall

Choose dates to view prices

Promenade Hotel Kota Kinabalu

Photo gallery for Promenade Hotel Kota Kinabalu

View from room
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Free minibar, in-room safe, desk, blackout drapes
Buffet

Overview of Promenade Hotel Kota Kinabalu

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Pool
  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Gym
The price is $60
Price available on 9/27/2023
Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • 2 coffee shops/cafes
  • Business center
  • 2 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Executive Suite with Club Lounge Access

Executive Suite with Club Lounge Access | Free minibar, in-room safe, desk, blackout drapes

Executive Suite with Club Lounge Access

  • 538 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe with Club Lounge Access

Free minibar, in-room safe, desk, blackout drapes

Promenade Deluxe with Club Lounge Access

  • 312 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Double or Twin Room, Non Smoking, Bathtub

Free minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, Non Smoking, Bathtub

  • 312 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Superior Double or Twin Room

Free minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Promenade Superior Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout drapes

Promenade Superior Suite with Club Lounge Access

  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Superior with Club Lounge Access

Free minibar, in-room safe, desk, blackout drapes

Promenade Superior with Club Lounge Access

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Junior Double Room

Free minibar, in-room safe, desk, blackout drapes

Junior Double Room

  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout drapes

Promenade Deluxe Suite with Club Lounge Access

  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 9 min walk
  • Suria Sabah Shopping Mall - 2 min drive
  • Jesselton Point Ferry Terminal - 3 min drive
  • 1Borneo Hypermall - 11 min drive

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 8 min drive
  • Tanjung Aru Station - 7 min drive
  • Airport pick-up service

Restaurants

  • Big Fish - 5 min walk
  • Promenade Breakfast Buffet - 1 min walk
  • Dynasty Restaurant 皇朝酒樓 - 1 min walk
  • Aachi Curry House - 5 min walk
  • Warung Bakso Nusantara - 7 min walk
Map

About this property

Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu offers an airport shuttle (available on request). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Promenade Cafe, one of 2 restaurants, which serves Fusion cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a fitness center, and a snack bar/deli. Fellow travelers like the overall property condition.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 446 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request

Transfers

  • Airport pickup from 7 AM to 10 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • 2 meeting rooms
  • Conference space (8396 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Dining

Promenade Cafe - Overlooking the pool, this buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
Dynasty Restaurant - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Lobby Lounge - This bar specializes in Fusion cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MYR 46 for adults and MYR 23 for children
  • Airport shuttle service is offered for an extra charge of MYR 50 per vehicle

Renovations and closures

The following facilities or services will be unavailable from May 3 2023 to September 30 2023 (dates subject to change):
  • One of the swimming pools

Children & extra beds

  • Rollaway beds are available for MYR 100.0 per day

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Does Promenade Hotel Kota Kinabalu offer free cancellation for a full refund?
Yes, Promenade Hotel Kota Kinabalu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Promenade Hotel Kota Kinabalu?
As of Sep 21, 2023, prices found for a 1-night stay for 2 adults at Promenade Hotel Kota Kinabalu on Sep 27, 2023 start from $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Promenade Hotel Kota Kinabalu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Promenade Hotel Kota Kinabalu?
Yes, there's an outdoor pool. One of the pools will be unavailable from May 3 2023 to September 30 2023 (dates subject to change).
Are pets allowed at Promenade Hotel Kota Kinabalu?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Promenade Hotel Kota Kinabalu?
Yes, a shuttle from the airport to the hotel is available from 7 AM to 10 PM on request. The charge is MYR 50 per vehicle.
What are the check-in and check-out times at Promenade Hotel Kota Kinabalu?
You can check in from 2 PM - anytime. Check-out time is noon.
What is there to do at Promenade Hotel Kota Kinabalu and nearby?
Promenade Hotel Kota Kinabalu has an outdoor pool and a fitness center.
Are there restaurants at or near Promenade Hotel Kota Kinabalu?
Yes, there are 2 onsite restaurants, featuring Fusion cuisine and pool views.
What's the area around Promenade Hotel Kota Kinabalu like?
Promenade Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a short 8-minute drive from Kota Kinabalu Intl. Airport (BKI) and 5 minutes' walk from Kota Kinabalu Esplanade.

Reviews

7.8

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very Good

Room includes breakfast, comfortable beds to sleep
Big room, good aircon (8th floor), though the carpets can get some thorough cleaning, coz when you open the hotel room, there is distinct smell, which only goes away after you switch on the aircon. comfortable beds and pillows for good rest Buffet breakfast was good, but the hot coffee and tea need to be placed in two areas, the bread toaster should also be two, so that people dont que to toast their buns... chicken dishes, should be heated up.. but overall, got bread, fruits, salads, a bit of dessert, eggs station.. all good..
2-night trip
Verified Hotels.com guest review

6/10 Good

Sadly this hotel did not meet our expectations. Although a pool is advertised, the pool has actually been closed for some time. The gym facilities are very run down and most machines do not work or a poorly maintained. The gym areas have obviously had lots of water issues ie. probably leaking air conditioners which makes the area damp and pungent. Staff are excellent and the breakfasts' great.
Maree, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Hajah Zainab, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

raney, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location
Nice property overlooking the ocean.
Murray, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Location
Lovely hotel overlooking the ocean. Our suite room was spacious with a wonderful view out to sea.
Murray, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Zarina, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Check in was slow. No bedroom slipper. Asked for shaving kit; they gave sewing kit. The electricity supply was cut off momentarily at night. The wifi (PH10) was down from night (when power cut) till next day (mid morning)
SIM KEE, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Situated in a peacefull stretch of them street
Abdul Rahman, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.
Jeswant, 3-night family trip
Verified Expedia guest review