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1 room, 2 adults

The Shells Resort & Spa Phu Quoc, Phu Quoc

4-star4 stars
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang, Vietnam

Phu Quoc beachfront resort with spa, outdoor pool
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.6
WiFi
Good internet service
Vibe
Awesome vibe
Room
Great room
Beach
Reasonable beach
247See all 247 Hotels.com reviews
From 647 reviews

TripAdvisor Traveller Rating

The Shells Resort & Spa Phu Quoc, Phu Quoc

from $84
  • Premium Deluxe Room, Ocean View
  • Luxury Suite, Ocean View
  • Luxury Villa, Garden View
  • Family Suite, 2 Bedrooms, Ocean View
  • Luxury Villa, Poolside

What’s around The Shells Resort & Spa Phu Quoc, Phu Quoc

Top spots nearby

Recommended by this property

  • Phu Quoc Night Market (32-minute walk)
  • Ong Lang Beach (45-minute walk)
  • Phu Quoc National Park (7.5 mi / 12.1 km)
  • Vinpearl Land Phu Quoc (8.8 mi / 14.1 km)

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 26 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 134 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request from 6:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle from 6:30 AM to 9:00 PM *

Parking

  • Free valet parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Ecotours nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach towels
  • Free pool cabanas
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Individually decorated
  • Individually furnished
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Waves Spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

FLOW Restaurant - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Liquid Lounge - This bar serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Kayaking on site

Nearby

  • Ecotours nearby
  • Scuba diving nearby
  • Snorkeling nearby

The Shells Resort & Spa Phu Quoc, Phu Quoc’s small print

Also known as

  • Shell Phu Quoc
  • Shell Resort Phu Quoc
  • Shells Resort Phu Quoc
  • Shells Resort
  • Shells Phu Quoc
  • The Shells Resort & Spa Phu Quoc Island, Vietnam
  • The Shells Resort Spa
  • The Shell Resort Spa
  • The Shells Resort Spa Phu Quoc

Policies

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel. For more details, please contact the property using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 247 reviews

Very Good 8.0
Lovely resort stay
The resort was very nice. The staff were helpful, but could have been more accommodating in small ways. The private beach was nice, but there are many better beaches throughout the island so it seemed drab in comparison.
usRomance trip
Exceptional 10.0
Such a lovely resort really friendly staff overall
Steven, usOther trip
Very Good 8.0
Beautiful & stunning hotel with horrible service
Pros: + Phenomenal rooms and resort grounds, beautiful beach and pool area, large and diverse breakfast Cons: - Terrible, terrible service We had four rooms with total of 9 people in our group this stay. We just hit multiple issues with their service. Upon arriving, the hotel asked for our passports and that they would be delivered next day. Asking for pp info isn't weird. Putting up a fight when we request that they scan our passports and not holding them overnight is weird. Eventually they gave in. One of the rooms had 3 fraudulent mini bar charges - one each day. We did not take them but did notice at least one gone between days. We also had a travel adapter and phone charger missing from a table in the room. When I went to reception to remove the charges, they again made it a struggle. They said they would hold those charges and call housekeeping. They did not comprehend that after spending over $2k on multiple rooms and willing to pay for other food items on my room, I would seriously try to lie about $8. Luckily my persistence paid off and they removed the charges. The English at this resort was pretty bad considering the quality of the rest of the resort. Further, when scheduling the airport transfer, they kept persisting a certain time for us to leave even though we wanted to leave earlier. After much struggle, we finally deduced the why as we had to share the shuttle. Which would be fine...if they just said that initially. More minor such issues plagued us.
Troy, us4 night trip with friends
Good 6.0
41/2 * hotel resort no free ice , wants to charge for a small cup of ice !
Duc, us2 night romance trip
Good 6.0
Lien
We already pay for booking , when we check in they ask us pay $150 more Because the kid over 5 years old when I book I put all the kid info already, I think I get double charge.
Lien, us2 night family trip

The Shells Resort & Spa Phu Quoc, Phu Quoc

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