Apartments Melbourne Domain – St Kilda Road, South Melbourne

Let's start with the good: - Apartment is a good size and relatively new (*caveat in 'bad' section) - Location a quick tram ride from city and St Kilda - Well priced given location and product (2 bedroom) And now for the bad: - We encountered a number of issues with broken fittings: principally the main bathroom exhaust fan whose switch didn't work (cleaners informed us that this was an issue in other apartments). It was quite noisy for an exhaust fan and made getting to sleep a difficult. Building management were aware, but nothing was done about it during our stay (no offers to move to a different apartment, nada - it was hard enough even to get someone to come and meet us so we could tell them what was wrong). - On our check-in instructions we were advised to complete check-in the next morning. Could not find their near-by office. I called central reservations to be informed that they didn't have an office there and someone would be sent. On the second call (after no one came to the lobby to meet us) I was told that our check-in was done and there was no need for extra procedure. It was then that the cleaner (who they sent for some reason) arrived. Shambles. - Our wifi didn't work for the first two days. Yes it took two days for them to fix the wifi. - On the car park instructions we are advised to take the first alley after a 'gym' sign to access the car park. This is a o

Positives: The apartment facilities were very good and the rooms were nice and clean when we arrived. The location was excellent for parks, sporting events and getting around Melbourne. Negatives: The supplied information stated a cleaner was included for stays of 7 days or more, we stayed longer than 7 days and no cleaner came. There was only 1 key, which limited access for the group when not together. We were without internet for the first 3 days including Christmas day. The cable TV didn't work at all, this was reported on day 1 but never fixed. The balcony looked like it had never been cleaned so was not a feature we could use. If the service was better I would recommend the apartment.

Manager unhelpful. Gave us apartment that we had not paid for. No courtesy call from Brendon manager in charge. Made numerous calls to him plus emailed him with dissatisfaction. He avoided our calls. Water flowing from underneath shower door. This was dangerous. Cleaning staff David & Theresa were helpful However Brendon manager of Apartment Donaine & his staff disinterested . Hotels.com should de list Apartment Domaine

Great location for us as we were at a Swimming Event at MSAC all weekend - walking distance. The apartment was comfortable, clean and had a great view. Tram stop at Domain Interchange was handy for a quick trip into the city.

We had originally booked a two bedroom apartment, but the day before we were contacted to say there had been flooding & we were offered two one bedroom apartments. We were very happy with the prompt communication & service. Tge The apartment was basic, but had everything we needed for a weekend get away. Although there wasn't a great deal of eateries in the area it was a short walk to the trams and city. We'd definitely stay here again