DoubleTree by Hilton Hotel Johor Bahru

Photo gallery for DoubleTree by Hilton Hotel Johor Bahru

Lobby
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
View from room

Overview of DoubleTree by Hilton Hotel Johor Bahru

DoubleTree by Hilton Hotel Johor Bahru

4.0 star property
4-star hotel with 3 restaurants, near Komtar JBCC

8.8/10 Fabulous

998 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
The price is $74
Price available on 6/27/2022
Map
12 Jalan Ngee Heng, Johor Bahru, Johor, 80000
Main amenities
  • 333 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Steam room
  • Beach sun loungers
  • Valet parking
  • Self parking
  • Spa tub
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Central District
  • Johor Bahru City Square - 9 min walk
  • Komtar JBCC - 6 min drive
  • Johor Zoo - 3 min drive
  • Plaza Pelangi - 3 min drive
  • KSL City Mall - 7 min drive
  • Johor Bahru Old Chinese Temple - 4 min drive
  • Holiday Plaza - 4 min drive
  • Johor Bahru Chinese Heritage Museum - 3 min drive
  • R&F Mall - 4 min drive
  • Danga Bay - 5 min drive

Getting around

  • Senai International Airport (JHB) - 31 min drive
  • Seletar Airport (XSP) - 32 min drive
  • Singapore Changi Airport (SIN) - 44 min drive
  • JB Sentral - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

DoubleTree by Hilton Hotel Johor Bahru

Placing you within a 15-minute drive of Johor Bahru City Square and Singapore Turf Club, DoubleTree by Hilton Hotel Johor Bahru offers an airport shuttle (available 24 hours) for MYR 130.00 per vehicle. Guests can be pampered with deep-tissue massages at the spa, and Makan Kitchen, one of 3 restaurants, serves local cuisine and is open for breakfast, lunch, and dinner. There's an outdoor pool and a poolside bar, and rooms at this upscale hotel get the details right with rainfall showerheads and pillow menus. The overall property condition and comfortable guestrooms get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 333 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Internet
  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Parking
  • Onsite self parking (MYR 10 per night)
  • Onsite valet parking (MYR 26 per night)
  • Onsite RV/bus/truck parking (fees apply)
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Transfers

  • Transfers
  • Airport shuttle (available 24 hours)*

Offsite

  • Offsite
  • Area shuttle*

Other information

  • Other information
  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Grocery/convenience store
  • Children's menu

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (14096 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Pool loungers

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • DVD player
  • 40-inch LED TV
  • Premium cable/satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crystal Leaf Beauty. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Dining

Makan Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Tosca - This poolside restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Axis Lounge - This lobby lounge specializes in international cuisine and serves light fare only. Open daily.
The Food Store - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • WiFi is available in guestrooms for MYR 15 per day (rates may vary)
  • Wired Internet access is available in guestrooms for MYR 15 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of MYR 60 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 130.00 per vehicle (roundtrip)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MYR 80.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MYR 10 per night
  • Valet parking costs MYR 26 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

This property enforces a strict dress code in the executive lounge. Failure to comply with this dress code may result in refusal of entry.
Outside food that emits a strong odor, including durians and mangosteens, are not permitted on the premises.

Also known as

Doubletree Hilton Hotel Johor Bahru
Doubletree Hilton Johor Bahru
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Johor Bahru Doubletree
Johor Bahru Hilton
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DoubleTree by Hilton Hotel Johor Bahru Johor Bahru
DoubleTree by Hilton Hotel Johor Bahru Hotel Johor Bahru

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Sunarti, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dexter, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Comfortable.
Kamarulhaizat, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Hotels.com guest review

2/10 Poor

Ju-Yi, 1-night trip
Verified Hotels.com guest review

6/10 Good

Smelly pillows&bedsheets. Great pool side ambience
The hotel room pillow were very smelly for both the rooms I booked. Bedsheet and cover seems unchanged and have smell also. Had to request to change new bedsheet on 2nd day to have cleaner sheet. One of the lift seems to be having problem, every time we enter the lift it will fall then bounce back. Feel that it is very dangerous. Overall other than the few mention above, the services and staffs are very friendly and helpful. Great ambience at the pool side restaurant. Recommend the hotel management to spend some funds to upgrade the pillows and bedsheets.
Chun Liang, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

8/10 Very Good

Ramdan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOHAN, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Thuan, 1-night trip
Verified Hotels.com guest review