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Shangri La Hotel At The Shard London, London

5 stars5 stars
31 St Thomas StreetLondonEnglandSE1 9QUUnited Kingdom
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Outstanding4.8 / 5
Room
Great room
Location
Great location
Comfort
Rather comfortable
Pool
Great pool
444See all 444 Hotels.com reviews
From 2,751 reviewsTripAdvisor Traveller Rating

Shangri La Hotel At The Shard London, London

from $441
  • Premier Room, 2 Single Beds, City View
  • Premier Shard Suite
  • Room, City View (Iconic)
  • Deluxe Room, City View
  • Premier Room, 1 King Bed, Concierge Service, City View
  • Premier Room, 1 King Bed, City View
  • Iconic Shard Suite
  • Superior Room (Shard)
  • Virtual Signature Suite (London or Westminster Suite)

At a glance

Key facts

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel London Shard
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs GBP 50.00 per night

Valet parking costs GBP 50.00 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of GBP 155.00 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 2335
  • Conference space size (meters) - 217
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Frette Italian sheets
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Pay movies
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Lang - This coffee shop specializes in British cuisine and serves breakfast, lunch, dinner, and light fare.

Gong - Overlooking the pool, this cocktail bar serves light fare only.

Ting Lounge - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Ting Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

  • This hotel is listed in the 2015 Condé Nast Traveler Hot List.

Shangri La Hotel At The Shard London, London’s small print

Also known as

  • Hotel London Shard
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs GBP 50.00 per night

Valet parking costs GBP 50.00 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of GBP 155.00 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 444 reviews

Shangri La Hotel At The Shard London, London
Fair2.0 / 5
Fanastic view, very disappointing service
This hotel had great reviews and looked like an amazing property. On the positive side the view and location were just excellent. What detracted from this experience was the inconsistent service. First the room. I stayed a total of seven days and for two days the room was cleaned promptly and thoroughly. Then each day I returned to find the room was not cleaned and after the second I asked why this was happening and the staff on the phone was quite rude. I was shocked given the reputation of this chain. The restaurant service was also quite poor. The breakfast service was quite poor and I saw several people guests due to a long wait and the need to start the day. My experience at breakfast was 40 minutes for 3 burned pancakes. Stick only to what they leave outside... Half of the formal dining room is in fact a lounge and I would suggest of you want to eat at a proper table for a dinner to make sure that you are not put in their lounge. There were individuals who made an effort to make up for the poor service around them but these individuals unfortunately seem to be the exception rather than the norm for this staff. Having said this the property is amazing and I am so sorry I could not be more positive in this review
7 night trip with friends
Shangri La Hotel At The Shard London, London
Outstanding5.0 / 5
Our Favorite Hotel in London
Although other hotels have been reccomended to us, we keep coming back to the Shangri-La. Although the 'Chinese theme' is a bit much for me (especially in London), I understand that this is the theme of the hotel brand. The best part is the proximity to Borough Market - the best place to eat (on a budget) in all of London.
4 night romance trip
Shangri La Hotel At The Shard London, London
Excellent4.0 / 5
Great location
Overall, our stay at Shangri La at the Shard was extremely pleasant. However, our experience was somewhat marred by our visit to Gong on the 52nd floor. The hostesses were quite rude upon our arrival - no greeting and an off-hand manner. We also waited approximately 25 minutes for our first drink to arrive and were then automatically billed with a service charge.
2 night trip with friends
Shangri La Hotel At The Shard London, London
Excellent4.0 / 5
Great hotel service not 5 star
Excellent hotel and rooms, great experience with floor to ceiling glass and views of London. Service not as good as it should be for a five star hotel. Room not made up despite asking twice. At £600 a night that should not happen.
3 night romance trip
Shangri La Hotel At The Shard London, London
Outstanding5.0 / 5
Relaxing break
Enjoyed two nights accommodation at the Shangri-La. Good location for access to South Bank amenities and close proximity to many of the tourist attractions in London. Staff were polite and helpful as you would expect from such an hotel as this. Also enjoyed a meal in the Lounge of the hotel.
2 night romance trip

See all reviews

Shangri La Hotel At The Shard London, London

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