Puyuhuapi Lodge & Spa offers a private beach and puts you near activities such as kayaking. Guests can splash around at the 4 outdoor and 5 indoor pools, while those in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and thalassotherapy. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this upmarket hotel include a poolside bar, a fitness centre and a hot tub. The helpful staff and WiFi get good marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
30 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in time from 4 PM until 7 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Supervised childcare*
Pets
No pets or service animals allowed
Parking
No on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's pool
Supervised childcare (surcharge)
What to do
On a private beach
Kayaking nearby
Working away
Business centre
Meeting rooms
Services
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Built in 1989
Safe-deposit box at front desk
Garden
Terrace
Library
Fireplace in lobby
Fitness centre
4 outdoor pools
5 indoor pools
Arcade/games room
Full-service spa
Hot tub
Sauna
Steam room
Languages
English
Spanish
Room amenities
Sleep well
Blackout curtains
What to enjoy
Balcony
Individually furnished and decorated
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Stay connected
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including thalassotherapy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
Optional extras
Airport shuttle service is offered for an extra charge of USD 630 per person (roundtrip)
Children & extra beds
Supervised childcare is available for an extra charge
Policies
<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>This property does not have lifts.</p><p>This property accepts credit cards. Cash is not accepted.</p>
Also known as
Puyuhuapi Lodge
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes
Frequently asked questions
Does Puyuhuapi Lodge & Spa offer free cancellation for a full refund?
Yes, Puyuhuapi Lodge & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Puyuhuapi Lodge & Spa?
Yes, there are 5 indoor pools, 4 outdoor pools and a children's pool.
Are pets allowed at Puyuhuapi Lodge & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Puyuhuapi Lodge & Spa?
Sorry, there's no on-site parking at Puyuhuapi Lodge & Spa.
Is an airport shuttle service offered by Puyuhuapi Lodge & Spa?
Yes, an airport shuttle is available. The charge is USD 630 per person roundtrip.
What are the check-in and check-out times at Puyuhuapi Lodge & Spa?
You can check in from 4 PM - 7 PM. Check-out time is noon.
What is there to do at Puyuhuapi Lodge & Spa and nearby?
Have fun during the warmer months with activities nearby such as kayaking. Enjoy a treatment at the spa and a relaxing soak in the hot tub after a day out and about. This hotel also offers 5 indoor and 4 outdoor swimming pools. Puyuhuapi Lodge & Spa also has a private beach, a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Puyuhuapi Lodge & Spa?
Yes, there's an on-site restaurant, Lasahn.
Does Puyuhuapi Lodge & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Puyuhuapi Lodge & Spa like?
Puyuhuapi Lodge & Spa is located on the waterfront.
Popular attractions include Queulat National Park, which is 3 minutes away by car.
Travellers say that this hotel is in a good location.
Reviews
8.8
Fabulous
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9.0/10
Cleanliness
8.6/10
Staff & service
10.0/10
Amenities
8.2/10
Property conditions & facilities
8.7/10
Eco-friendliness
Reviews
10/10 Exceptional
17 February 2020
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
-Peg
-Peg, 2-night family trip
Verified Expedia guest review
8/10 Very good
10 February 2020
Overall better maintenance of the facilities would be recommendable.
juan
juan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 January 2020
fantastic stay in best hotel in Chile
What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant.
Absolutely worth at least a couple of nights.
Pierre
Pierre, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 December 2019
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Verified traveller
1-night trip
Verified Orbitz guest review
10/10 Exceptional
20 February 2019
Gem
Amazing. gem of a place.
simone
simone, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
6 February 2019
Stunning location but lack of interest in guests
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave.
Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night.
The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Dianne
Dianne, 2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
28 January 2019
Doug
Doug, 4-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2018
Lovely respite
Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Anne
Anne, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
13 September 2018
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
William
William, 2-night trip
Verified Expedia guest review
8/10 Very good
3 May 2018
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
