We booked our accommodation on Expedia with Terrazze Villanova - Vicolo Villanova 33, Trapani TP 91100.
From the moment of booking via Expedia, we immediately received an email asking us to pay with cash instead of a credit card. Then one day before our departure, another email requesting to be paid with cash. We arrived in the afternoon. We were greeting at the door by the owner and let inside the building. When I entered the building, I we noticed there was no elevator or lift and it would be required to carry 40KG luggage up 4 flights of stairs.
The owner then opened a door to a breakfast room and began very aggressively to have us book a tour to Favigano Island and to pay them 20 Euro fee. The owner's wife then gave the key to our room and we entered the room. The owner's wife then insisted we not use the air conditioning unit very much.
The room smelled very bad, the floor was dirty, the bed and mattress were more than 8 years old. The towels in the bathroom were so old, they had a black color on an original white towel. At night, on the inside of the building all lights are turned off, including lights so you can see the stairs. So you must go down stairs in the dark.
Very quickly after getting settled in our room, we heard knocking on the door about the tour again from the owner and to pay with cash. Both owners appeared very aggressive, and treated myself and my wife with very low respect.
The next morning, we went to the breakfast room and the owner