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Reviews

7.8

Good

8.4/10

Cleanliness

8.3/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Olga, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Expedia guest review

6/10 Good

The property is very well located, is close to the turist places, but is noisy and hot (AC is not working perfectly and automatically turns off after a period of time) if you are in the rooms that are close to the street. I was there twice the second time room was in the back, very nice and quiet.
clara, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend! Perfect location to walk anywhere in the city, 1/2 a block away from lots of shopping, and dining areas, and a 5 minute walk to the bridge, or river. Spacious apartment, that had everything we needed!
brandon, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very helpful night staff.
John, 3-night romance trip
Verified Expedia guest review

6/10 Good

The property was so close to everything and the metro stop and many bus and trolly/tram stops. It is very convenient however it is on a very loud street. We struggled to get our air conditioning to work night one so we had to sleep with the windows open to get a breeze. The beds were not comfortable at all.
Christine, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Disappointed Stay
Really disappointed. A/c did not work during my stay. All the time switching off after sometime. Informed receptionist everyday but problem was never solved. Soap never left in shower as it seems it did not work. To make it even worst cleaner never left any toileteries. I had to go to receptionist everyday and report this and was given some toileteries. Really disappointed with this hotel.
Noel, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Good Hotel with very gentle staff!
J. Francisco, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Nice room, but too noisy - Hotel in wrong location
The size of room was adequate on the only positive side. The service was not so good, towels were replaced only after asking at least twice, even if left on the floor in the morning. Breakfast served after 8 in the morning, which is too late when on a business trip. The comfort in the room was terrible and it was almost impossible to sleep. Air conditioning continues to stop without a reason and, more importantly, the room is upfront a secondary street which unfortunately has tram passing by until half past midnight and then starting again before 5 in the morning.
5-night business trip
Verified Hotels.com guest review

2/10 Poor

The Aresenal Suites cant pretend to be a hotel, because it does not operate as one. It’s rooms are large and the location is great. Then troubles follow. The sheets are cheap. One towel had holes. No soap/shampoo in shower dispenser. And noisy. The noise level on the 1st floor won’t let anyone sleep. It’s louder than nyc during rush hour, Asking for a different room caused even more stress. The staff is rude, I’ll prepared to handle anything and beyond repair. Any change is met with an excuse to ask for more money. When I complained about the noise I was told: “the web site clearly states that this is a noisy hotel- but despite that you chose to stay here. If you want a quiet room you have to pay for that”. Probably the worst stay I have ever had. I was so tired I could hardly function. No sympathy, care for customer service nothing. Clean, I would rate a 3/10. Fixtures missing. A tv hung so high it would make little sense to watch and furniture that looked to have come from a dumpster. Old and tarred is not in fashion now. Would stay far far away from this nightmare if you want to enjoy your vacation or at the very least sleep.
Giancarlo, 4-night trip
Verified Orbitz guest review