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All properties in Bintan, Bintan, Riau Islands, Indonesia
1 room, 2 adults

The Sanchaya

5-star5 stars
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Free WiFi
Jalan Gurindam Duabelas, Plot 5, Lagoi Bay, Bintan, Bintan Island, 29155, Indonesia

5-star beachfront resort with outdoor pool, near Lagoi Bay Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from April 1 2020 to June 13 2020 (dates subject to change).
  • Second year in a row visiting and there is definitely some wear and tear in the rooms…Nov 20, 2019
  • Fantastic but very overpriced Mar 14, 2019

The Sanchaya

  • Junior Suite
  • Villa (Lawan Thai)
  • Sanchaya Suite
  • Villa, 2 Bedrooms
  • Family Villa (Leelawadee)
  • Villa, 4 Bedrooms

What’s around The Sanchaya

Landmarks

  • On a private beach
  • Lagoi Bay Beach - 21 min walk
  • Lagoi Bay Lake - 34 min walk
  • Ria Bintan Golf Club - 6 mi / 9.6 km
  • Gunung Bintan - 19.4 mi / 31.2 km

Getting around

  • Changi Airport (SIN) - 29.4 miles/47.2 km
  • Batam Batu Besar (BTH-Hang Nadim) - 19 miles/30.5 km
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers shuttle service to and from Bintan Ferry Terminal only. Contact the property at least 3 days in advance of arrival to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle*

  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Free beach cabanas
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Free bicycles on site
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach sun loungers
  • Pool umbrellas
  • Beach umbrellas
  • Beach towels
Working away
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2015
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • Dutch
  • English
  • French
  • Indonesian
  • Italian
  • Romanian
  • Swedish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Egyptian-cotton sheets
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Netflix
  • Premium TV channels
  • IPad
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology.

Dining

The Dining Room - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Tasanee Grill - This beachfront restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Bar - This bar overlooks the ocean and pool. Open daily.

Decanter Wine Cellar - This wine bar overlooks the garden. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

The Sanchaya’s small print

Also known as

  • Sanchaya Hotel Lagoi
  • The Sanchaya Resort
  • The Sanchaya Bintan
  • The Sanchaya Resort Bintan
  • Sanchaya Lagoi
  • The Sanchaya Bintan Island/Lagoi
  • Sanchaya Hotel Bintan
  • Sanchaya Hotel
  • Sanchaya Bintan
  • Sanchaya
  • Sanchaya Resort Bintan
  • Sanchaya Resort

Policies

Pool access available from 8:00 AM to 9:00 AM.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Gala Dinner on 25 January per adult: IDR 1318000
  • Gala Dinner on 25 January per child: IDR 660000 (from 4 to 11 years old)

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for IDR 1512500 per night

Cribs/Infant beds are available for IDR 333000 per stay

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Sanchaya

  • Does The Sanchaya offer free cancellation for a full refund?
    Yes, The Sanchaya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is The Sanchaya currently open?
    This property is closed from April 1 2020 to June 13 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at The Sanchaya?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Sanchaya?
    Yes, there's free self and valet parking.
  • Is there a pool at The Sanchaya?
    Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.
  • Are pets allowed at The Sanchaya?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Sanchaya?
    You can check in from 3:00 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Are there restaurants at or near The Sanchaya?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Kampoeng Nelayan (6.4 mi), Bintan Layer Cakes (6.4 mi), and Hawker centre (6.5 mi).
  • Is airport shuttle service offered by The Sanchaya?
    Yes, an airport shuttle is available.
  • What is there to do at The Sanchaya and nearby?
    Have fun with onsite activities like archery, volleyball, and beach yoga. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a private beach and a 24-hour fitness center. The Sanchaya also has spa services and a picnic area, as well as a garden.

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Recent reviews

Exceptional 9.6 From 60 reviews

Exceptional 10.0
Amazing Place, your booking for Bintan
Service and staff are amazing. They really take care of all your needs and are really kind and handy. Special thanks to the Manager and the Chef. All The Sanchaya and its decoration are wonderful. Rooms are lovely, complimentary minibar is a nice plus. The infinity pool is great, really spacious and amazing view. The beach is okay, I know they make a great effort to keep it as clean as possible but if you walk away from the Hotel, especially on the afternoons, you can see the pollution problem of the South East Asian's beaches which is really sad. I understand that there's no much The Sanchaya alone can do with this, is more a cultural/political problem. As a suggestion/improvement wifi didn't work quite well in the room; food/drink prices are a bit high in comparison to other Asian luxury beach resorts.
Michael, us3 night romance trip
Exceptional 10.0
Excellent and efficient service. Foood is great too!!
us1 night trip
Exceptional 10.0
Service is the highlight of this hotel. Very attention to detail: From providing towels/water at the pool as soon as they see you, cleaning the room frequently when you are out, to meeting your special requests. I will definitely return to this hotel if i come back to bintan
sg1 night romance trip
Exceptional 10.0
Sanchaya is a beautiful property with impeccable service. Even with two young children they made our stay so very enjoyable. From the vip lounge at the ferry terminal to the very kind staff we loved our stay at the Sanchaya!
gb3 night trip
Very Good 8.0
Perfect getaway
Very comfortable, staff is all very courteous & helpful. Only issue I faced was the lack of shower pressure and hot water.
sg2 night family trip
Exceptional 10.0
I'd read the glowing reviews before going but it still seemed hard to believe such a fabulous resort could be only a ferry ride away (we live in Singapore). Well, I'm delighted to say that The Sanchaya not only lived up to the hype but exceeded our expectations. It's a truly beautiful and luxurious resort: fabulous pool, lovely beach and gorgeous suite with a host of amenities provided including free healthy snacks and beverages in the room that were topped up daily. With only 29 suites and villas it never felt crowded and the service was outstanding. The staff are the highlight of the resort, service is highly personalised (they remembered our favourite drinks, what we liked to eat etc), did everything possible to make our stay amazing and were so kind and helpful. Wish I could give them a 6 star rating instead! We are already planning our next visit, very lucky to live so close! :)
sg4 night romance trip
Exceptional 10.0
Beautiful property. Excellent food and service . But really nothing much to do except swimming in the pool and chill and get some sun. Great cocktails
Jonathan, sg2 night trip with friends
Exceptional 10.0
Perfect property & friendly staff
Will visit and stay longer for next visit.
Alice, my1 night romance trip
Very Good 8.0
Overall is amazing except the pillows were too soft, I got my neck pain after the stay.
hk1 night family trip
Exceptional 10.0
Good stay at Sanchaya
Generally amazing. But some aspects of the hotel property looks a bit jaded. In my room, the mobile shower head came loose; the coffee machine didn't work as well as other brands. When checking in elders, artisans must take time and explain slowly how complex things work...shower, Apple TV connections. We had to call assistance for these.
Kuharajahsingam, sg3 night romance trip

The Sanchaya