New Akan Hotel

Photo gallery for New Akan Hotel

Primary image
Outdoor spa tub
Outdoor spa tub
Indoor pool
In-room safe, desk, free WiFi, bed sheets

Overview of New Akan Hotel

New Akan Hotel

3.5 star property
Lakefront hotel in Kushiro with 2 restaurants

7.8/10 Good

134 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Restaurant
2-8-8 Akanko Onsen, Akan-cho, Kushiro, Hokkaido, 085-0467
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Hot springs
  • Free train station drop-off
  • Sauna
  • Train station pick-up service
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Arcade/game room
  • Snack bar/deli
  • Self-serve laundry
For families
  • Refrigerator
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator

Choose dates to view prices

About this area

What's nearby

  • Lake Akan - 1 min drive

Getting around

  • Kushiro Airport (KUH) - 58 min drive
  • Mashu Station - 35 min drive
  • Free train station drop-off
  • Train station pick-up (surcharge)

About this property

New Akan Hotel

3.5-star hotel by the lake
Consider a stay at New Akan Hotel and take advantage of a free breakfast buffet, an indoor mineral hot spring (onsen), and a garden. For some rest and relaxation, visit the sauna. Enjoy a meal at the two onsite restaurants. Free in-room WiFi is available to all guests, along with an arcade/game room and laundry facilities.
You'll also find perks like:
  • Free self parking
  • Free train station drop-off, hot springs on site, and train station pick-up service
  • An elevator, luggage storage, and a 24-hour front desk
  • Guest reviews give good marks for the breakfast and helpful staff
Room features
All guestrooms at New Akan Hotel offer thoughtful touches such as air conditioning and bathrobes, as well as amenities like free WiFi and safes. Guests reviews say good things about the quiet rooms at the property.
Other amenities include:
  • Free toiletries and hair dryers
  • Refrigerators, coffee/tea makers, and daily housekeeping



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 370 rooms
  • Arranged over 9 floors


  • Check-in time from 3:00 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Free train station drop-off*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 2 restaurants
  • Snack bar/deli

What to do

  • Hot springs

Working away

  • Meeting room


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff


  • Built in 1965
  • Garden
  • Arcade/game room
  • Sauna


  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.


Felice - This buffet restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Akan Hotel
New Akan
New Akan Hotel
New Akan Hotel Kushiro, Japan - Hokkaido
New Akan Hotel Kushiro
New Akan Kushiro
New Akan Hotel Hotel
New Akan Hotel Kushiro
New Akan Hotel Hotel Kushiro

Frequently asked questions

Does New Akan Hotel offer free cancellation for a full refund?
Yes, New Akan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at New Akan Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at New Akan Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at New Akan Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at New Akan Hotel?
You can check in from 3:00 PM - 8:00 PM. Check-out time is 10 AM.
What is there to do at New Akan Hotel and nearby?
Onsite recreation at New Akan Hotel includes hot springs. Enjoy amenities like a sauna, an arcade, and a garden.
Are there restaurants at or near New Akan Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Akan Lake (4-min walk), Ajishin (4-min walk), and Hapo (6-min walk).
What's the area around New Akan Hotel like?
New Akan Hotel is a short 2-minute walk from Lake Akan and 5 minutes' walk from Akankohan Eco Museum Center. The local area is quiet and popular with nature enthusiasts.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very Good

Jean-Marc, 1-night trip
Verified guest review

6/10 Good

Food is good, the roof top bath is terrible.
Everything is good except the roof top bath… that was really disappointing. You should not be deceived by the picture….
SHIRO, 1-night trip
Verified guest review

10/10 Exceptional

On Lake View
Some rooms are a bit dated and wifi was weak. Small bathroom given size of room but beautiful views, nice service and great breakfast and dinner buffet (plenty of choices).
Ranson, 2-night trip
Verified guest review

8/10 Very Good

Beautiful views, but antiquated facilities
The hotel is conveniently located on the site of Lake Akan, and our room had a stunning view of the lake. However, overall the room was very old-fashioned - we wondered if it had been renovated since the hotel opened - and it has the tiniest bathroom I have ever seen in Japan. It is so tiny that is difficult to use the toilets comfortably, and some visitors may have problems entering the bathroom. The hotel "upgraded" the toilets by adding a Washlet seat system, but the seat is too big for the old-fashioned toilet bowl and makes the space seem even smaller. Be careful when using the bathtub, as the bathroom floor flooded easily. The dinner and breakfast buffets offered a wide variety of good food with a nice view of the lake. It is a pity, however, that the breakfast buffet only offers margarine, especially since Hokkaido is a great producer of butter.
1-night trip with friends
Verified guest review

8/10 Very Good

Good service.
wimolmas, 1-night trip
Verified guest review

6/10 Good

KAH CHUAN, 1-night romance trip
Verified guest review

8/10 Very Good

Good relaxing stay with a nice lakeside views
Check-in was fast, efficient and courteously done; staff friendly. Room size is big, bed & toilet clean; the shower curtains however, ave a 'smelly' odour and they were one or two hooks missing and felt 'mouldy'. The decor needs an upgrade overall from the room, lobby to the common areas. Book with a good view of the lake (Lake Akan) and Mt. Oakan. Quite central located in this resort area, and if you drive, easy access to the other lakes like Kussharo and Musho as well as other nice observation points for wonderful views of the lakes and surrounding area. The breakfast and dinner restaurant area is huge and can be busy during peak hours. There is a wide selection of western and local food; they are replenished regularly. The onsen is worth a visit and open almost 24 hours.
LIAN HUNG, 1-night romance trip
Verified guest review

8/10 Very Good

Buffet breakfast & dinner were good with lots of variety. The outdoor onsen has excellent view of lake akan. Smelt fishing at lake Akan was excellent and reasonably price compare to other places. Firework was better here compared to other places in Hokkaido. Hot beverages and simple snacks were served during check in. Pillows very hard.
Jasmine, 1-night trip
Verified Expedia guest review

8/10 Very Good

Great rooftop spa!
love the rooftop spa. Great for relax.
Say Huat, 1-night trip with friends
Verified guest review

6/10 Good

Hotel is in a run down condition, wallpaper falling off, bathroom inside the room had stains everywhere including on the sink and basin. Towel had stains. Dinner and breakfast included was buffet style and overall the quality and taste was below average. It seemed like the restaurant could not cope with the influx of customers and food was mostly empty. Felt like it was a war zone. Customers kept having to tell staff that food were empty. No table service, used plates piled as there were insufficient staff to take away used plates. Also we stayed for 2 nights and the buffet food was exactly the same for breakfast and dinner. On the other hand, the lake view in the Japanese tatami room was excellent, best view for the Snow Festival fireworks. Rooftop pool is nice, women's onsen is spacious and has a sauna. Hotel has a minivan driver service to drive you to the car park
2-night romance trip
Verified guest review