Sunway Lost World Hotel in Ipoh - Book on Hotels.com

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Overview
Rooms
Location
Amenities
Policies

3.5-star property

Family-friendly hotel in Ulu Kinta with water park and spa

7.8/10 Good

433 verified Hotels.com guest reviews

Popular amenities

Free parking

Pool

Free WiFi

Air conditioning

Spa

24/7 front desk

No 2, Persiaran Lagun Sunway 1, Sunway City, Ipoh, Perak, 31150

Room options

About this area

What's nearby

In Ulu Kinta
Aeon Station 18 - 27 min drive

Getting around

Ipoh (IPH-Sultan Azlan Shah) - 20 min drive
Ipoh Railway Station - 20 min drive

Restaurants

Foods Project Cafe - 7 min walk
The Pomelo - 12 min walk
Citrus Wine & Dine - 3 min drive
Thai Mookata Steamboat - 4 min drive
BFB restaurant - 4 min drive

About this property

Sunway Lost World Hotel

When visiting Ipoh, Sunway Lost World Hotel is a great choice to consider. Guests can take a dip in the outdoor pool and visit the spa to be pampered with massages, aromatherapy or hydrotherapy. A water park, a hot tub and a children's pool are other highlights. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Hand sanitiser provided

This information is provided by our partners.

At a glance

Hotel size

154 rooms

Arriving/Leaving

Check-in time from 3:00 PM until anytime
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

No pets or service animals allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking
Wheelchair-accessible parking on site

Other information

Designated smoking areas

Property amenities

Travelling with children

Children stay for free (see details)
Water park access (surcharge)
Children's pool

What to do

Cave exploring nearby
Kayaking nearby
Zip-lining nearby
Hot springs nearby

Working away

Meeting room
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff

Facilities

Built in 2011
Safe-deposit box at front desk
Garden
An outdoor pool
Water park access (surcharge)
Full-service spa
Hot tub
Water slide

Accessibility

Lift
In-room accessibility (selected rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchairs available on site
Well-lit path to entrance

Languages

English
Malay

Room amenities

Home comfort

Air conditioning

Sleep well

Bed sheets provided

Freshen up

Free toiletries
Hairdryer
Towels

Stay connected

Free WiFi

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crustal Spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub and a steam room. There are hot springs/mineral springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

Rollaway beds are available for MYR 121.90 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sunway Lost World Hotel Ipoh

Sunway Lost World Ipoh

Sunway Lost World

Sunway Lost World Hotel Ipoh

Sunway Lost World Hotel Hotel

Sunway Lost World Hotel Hotel Ipoh

Frequently asked questions

Does Sunway Lost World Hotel offer free cancellation for a full refund?

Yes, Sunway Lost World Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Sunway Lost World Hotel?

As of 31 January 2023, prices found for a 1-night stay for 2 adults at Sunway Lost World Hotel on 12 February 2023 start from €70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Sunway Lost World Hotel?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Sunway Lost World Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Sunway Lost World Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sunway Lost World Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sunway Lost World Hotel?

You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Sunway Lost World Hotel and nearby?

Have fun with nearby activities such as kayaking and zip-lining. Additional recreation nearby includes hot springs and cave exploring. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sunway Lost World Hotel also has a water slide and spa services, as well as a garden.

Are there restaurants at or near Sunway Lost World Hotel?

Yes. Nearby restaurants include Foods Project Cafe (7-min walk), The Pomelo (12-min walk) and Citrus Wine & Dine (2 mi).

7.8

Good

7.7/10

Cleanliness

7.9/10

Staff & service

7.5/10

Amenities

7.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

14 December 2022

Excellent location, great staffs. Will stay again.

Excellent hotel just directly at the Lost World Theme Park. We stayed for 2 nights. It was just so convenient to walk over to the theme park and back after playing on the rides and water areas. The breakfast area is over at the theme park entrance as well and that was really convenient. Breakfast was ok, although it could have been better with more variety etc. The toaster machine was rather slow and a long queue started to form. They could have just left the hardboiled eggs in a tray for guests to pick up, rather than having us to wait to ask the staff for it as they were so busy cooking the eggs. Another grouse was that there wasn't any sheltered linkway from the hotel to the theme park as it was raining on one of the days that we were there and we had to run back to the hotel in the rain. The service was excellent and the staffs were so helpful and friendly to the guests. There is a MacDonald's nearby that had recently started operating 24 hrs. It was good as there wasn't any eateries inside the theme park after 9pm and the last order at the hotel was 1030pm. Had placed a RM200 deposit using my (prepaid) Youtrip card. And the money was locked in. Had to wait till 7 days before they released the money and I could use the RM200 which my trip was over by then. Was a bummer as I didn't have much cash on me and the Youtrip card was my only source of funds (apart from CC). My advice would be to just use a RM100 cash deposit or a dormant credit card for the deposit.