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Family Concierge at Paradisus Esmeralda - All Inclusive, Riviera Maya

4.5 stars
5 Av. Esq Calle 112Col. Luis Donaldo, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.5 / 5
  • My experience at the hotel was great i would like to give special thanks to demetrious…Jun 10, 2016
  • We just returned from our trip and we had the family concierge rooms. These rooms are…May 27, 2016
25See all 25 Hotels.com reviews
From 5,294 reviewsTripAdvisor Traveller Rating

Family Concierge at Paradisus Esmeralda - All Inclusive, Riviera Maya

Hotel Info: 866-539-8117

from $314
  • Family Concierge Junior Suite
  • Family Concierge Junior Suite Ocean View
  • Family Concierge 1 Bedroom Suite Swim up
  • Family Concierge 1 Bedroom Master Suite Swim up
  • Family Concierge 1 Bedroom Suite
  • Family Concierge 1 Bedroom Master Suite

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Family Concierge at Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Hotel
  • Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
  • Family Concierge Paradisus Esmeralda All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free breakfast
  • 14 restaurants
  • 11 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Health club
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Meeting rooms 14
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built 2011
  • Elevator/lift
  • ATM/banking
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch plasma TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Premium food items
  • Bottled wine
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Olio - This poolside restaurant specializes in Italian cuisine and serves breakfast and lunch.

Mole - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

The Market - Overlooking the garden, this buffet restaurant specializes in pizza and serves lunch only.

Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Family Concierge at Paradisus Esmeralda - All Inclusive, Riviera Maya’s small print

Also known as

  • Family Concierge at Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Hotel
  • Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
  • Family Concierge Paradisus Esmeralda All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Family Concierge at Paradisus Esmeralda - All Inclusive, Riviera Maya

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