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All properties in Playa del Carmen, Quintana Roo, Mexico
All properties in Playa del Carmen, Quintana Roo, Mexico

Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
5th Av.. Corner of Calle 112, Col. Luis Donaldo, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beach property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 10,717 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Food
Delicious food
Location
Great location
Vibe
Awesome vibe
Beach
Beach is not so nice

Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

from $435
  • Family Concierge Junior Suite
  • Family Concierge 1 Bedroom Suite
  • Family Concierge 1 Bedroom Suite Swim up
  • Family Concierge 1 Bedroom Master Suite
  • Family Concierge 1 Bedroom Master Suite Swim up

What’s around Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

Landmarks

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 18 min walk
  • Playa del Carmen Main Beach - 24 min walk
  • Playa del Carmen Maritime Terminal - 43 min walk
  • Punta Esmeralda Beach - 8 min walk
  • Grand Coral Golf Riviera Maya - 38 min walk
  • Plaza Las Americas - 42 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 100 min drive

At a glance

Key facts

Size

  • 120 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 14 restaurants
  • 16 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach umbrellas
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Kayaking on site
  • Pilates classes on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Waterslide
  • Health club
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch plasma TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Olio - This poolside restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Mole - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

The Market - Overlooking the garden, this steakhouse specializes in pizza and serves lunch and dinner.

Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen’s small print

Also known as

  • Family Concierge at Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Hotel
  • Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
  • Family Concierge Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Playa del Carmen
  • Family Concierge Paradisus Esmeralda
  • Family Concierge at Paradisus Esmeralda
  • Family Concierge Parasus Esme

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: USD 1.02 per accommodation, per night
  • Sanitation services: USD 1.05 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 43 reviews

Very Good 8.0
Fun trip but will not go back
First the positives: the hotel itself is amazing....pools were all great, food was SO good, service was great, and staff very friendly (for the most part.) The hotel is kept immaculate with workers grooming it all day long. The buffets had a wide variety of food and they were different everyday. The restaurants were also all SO good. The room was cleaned perfectly everyday which was nice. If you do Family Concierge ask for Selene, she was great! Negatives: It got annoying after a few days that you had to wait to be seated at the buffet....after a long day at the pool with three kids sometimes we just wanted to eat quickly and there seemed to always be a line to be seated. They should have a few more hostesses seating people or just let people sit where they want. Not a good system. The beach is not great for kids. TONS of seaweed which they try to clean up but obviously it still comes back everyday. Also pretty rocky and not the aqua blue water we love in the Caribbean. We did LOVE the staff at the beach....Grisell was amazing with our 1 year old and played with her between bringing us our drinks which was so sweet. My biggest complaint is that they do not have a concierge to give unbiased information to people not wanting to book a tour. They have all the tour companies there, but unless you are booking a tour with their company, they are zero help and actually very rude. I just wanted a local beach to take my small children to without booking a tour.
Tracy, usFamily trip

Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

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