Worst experience. I had a wonderful day exploring porto & came back around 4pm. during this time, my phone died. When i arrived to check in, i asked if i could just go up to the room with my bag so i could charge my phone for 10 minutes & then come back down to pay. I was made to feel like an untrustworthy criminal. ‘no, no, no!’ they said & physically stood in my way in an intimidating manner. i held up my phone & with the little english they could understand, i pointed at my phone & said ‘dead!…i need to charge…to transfer money'’& made a gesture of plugging in my phone. after 10 long minutes arguing with them they allowed me to get my phone charger & in the most hostile environment i have EVER experienced, they plugged in my charger & stood, again very intimidatingly, & watched as my phone slowly came back to life.i felt incredibly uncomfortable. out of pure shock at what was happening i then transferred money & paid them. the room had 50 mosquitos flying above the bed, the room smelled awful, i immediately wanted to leave. i went downstairs & said i would like a refund the room is not good enough &i won’t be staying here, & they very rudely said ‘no, you’ve paid for it for two nights, & the room is there, if you don’t want it, thats your problem’. Well, this was the last straw. i immediately left & found another hotel and checked out of this dump. it was honestly the WORST ‘hotel’ (if you can call it that) i have ever had the displeasure of experiencing.