I normally stay here often on my trips to Auburn and am usually very happy with each experience. This time was pretty bad. I'd booked the room a month in advance and they can usually get me in early if I arrive early, but weren't able to. However I was told I'd have to pay an early fee if I came before 4pm, even though my reservation contract clearly says 3 not 4. I told the manager I don't appreciate the surprise fee, she informed me I should have been charged extra the month prior on my previous trip. Then when I return at 4 she informed me it's a new rule as of a week ago. She can't keep her stories straight! I use a walker, and was put in a non ADA compliant room, with a toilet so low you have to hold the door to sit down. I still like the hotel but they need to work on customer service and honesty regarding fees and new policies. They also need to be more accommodating towards handicapped and disabled folks.