U Zenmaya Phuket, Kamala

We booked the Seaview Suite and were very happy with the room. Even more spacious than expected (that never happens) and quite nice and comfortable. Great view of the bay. The staff was quite cordial, warm, and eager, but seemed a bit young and inexperienced. When we went to check in, we were told the room wouldn't be ready for another 3 hours, which is less than ideal. Luckily we were just coming from another hotel in Phuket. If we had been coming straight from the airport after our 26 hour flight from New York, this could have been a major problem. There didn't seem to be much effort to make up for this either, but we went and enjoyed the hotel's pool, which is beautiful, also with an amazing view. Unfortunately, while we were swimming, the staff decided that it would be a good time to wipe down the entire pool area with bleach, which made my wife sick. So not the best start, but we ended up enjoying the rest of our stay. You can get your included breakfast delivered to the room, free of any additional charge, which is definitely a huge plus. One other note of constructive criticism would be the volume of the music from the bar/pool area which could be too loud in the rooms at times. Also, I know there is probably market research into this for the typical clientele there, but the pretty constant stream of the absolute worst of American music (easy listening covers, smooth jazz) was a bit much for us. Maybe most guests appreciate it? I don't know, just think about it.

It's a great hotel with lots of great amenities. The breakfast buffet is fantastic and the staff was all great. The location is ideal if you want to get away from crowded touristy areas and have some peace and quiet. However, you pay for the peace and quiet by having to rely on shuttles or other modes of transit to get anywhere. My biggest complaint was the check-in process. I got there at 9am and I had to wait around for 5 hours for them to get the room ready. Besides that, this is a great hotel with a great view! Oh, and the rainfall shower is awesome.

My husband and I really enjoyed our stay at U Zenmaya Phuket. The rooms were clean and modern. The views are beautiful! I definitely recommend getting an ocean view room. The staff was extremely friendly and helpful. Our tour was a few minutes late picking us up and someone from the front desk called the company without us asking to make sure they were on the way. The pool was great and had a good amount of lounge chairs. The breakfast was delicious and had a huge selection. It is pretty close to Patong and the hotel has a shuttle there several times a day. We took a taxi to Phuket Town which was about a 40 minute drive. There are a couple restaurants that are a walkable distance from the hotel. The WiFi was slow consistently throughout our stay. If you need to work while there, the WiFi speed may make it difficult. Overall, it was a great experience and I would recommend this hotel.

This place was amazing and the customer service from the staff was outstanding! The view from our balcony was breathtaking! the breakfast buffet was the best I have ever seen at a hotel, including made to order omelettes and lattes. The pool the beautiful with the same breathtaking views from our room. We really appreciated the free shuttle that ran from the hotel to Patong beach area and the fact that our elephant and phi phi island tours both picked us up from this hotel at no extra charge. The only downsides were that the doors seemed paper thin and you could hear everyone that walked by, it was a little disturbing. Also the 24 hour check in is not accurate as we arrived at 6am and our room was not ready until 11am, even though I confirmed ahead of time of our 6 am arrival.

pls let us check in -on time.dont delay. it will be a big problem for travellers if those things happen again