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All properties in Karon, Thailand
1 room, 2 adults

Chanalai Hillside Resort, Karon Beach, Karon

4-star4 stars
Great for familiesThis property has good facilities for families.
10 Patak Road, Soi 24, Karon, Phuket, 83100, Thailand

4-star hotel with 2 outdoor pools, near Karon Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,571 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Cleanliness
Clean
Comfort
Very comfortable
Bar
Bar could improve

Chanalai Hillside Resort, Karon Beach, Karon

from $28
  • Superior Room
  • Deluxe Room
  • Deluxe Room, Pool Access
  • Executive Club Sea View Room

What’s around Chanalai Hillside Resort, Karon Beach, Karon

Top spots nearby

Recommended by this property

  • Karon Beach (11-minute walk)
  • Big Buddha (33-minute walk)
  • Bangla Road (41-minute walk)
  • Patong Beach (44-minute walk)
  • Chalong Temple (44-minute walk)
  • Promthep Cape (6.6 mi / 10.7 km)
  • Phuket Fantasea (7.1 mi / 11.4 km)
  • Kamala Beach (7.2 mi / 11.6 km)
  • Phuket Aquarium (8.5 mi / 13.7 km)

Getting around

  • Phuket (HKT-Phuket Intl.) - 39 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 211 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Free nearby parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Beach towels
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Children's pool
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Languages Spoken
  • English
  • Thai

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Free toiletries
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hillside Restaurant - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner.

Chanalai Hillside Resort, Karon Beach, Karon’s small print

Also known as

  • Chanalai
  • Chanalai Hillside Resort
  • Chanalai Hillside Resort, Karon Beach Hotel
  • Chanalai Hillside Resort, Karon Beach Karon
  • Chanalai Hillside Resort, Karon Beach Hotel Karon
  • Chanalai Hillside
  • Chanalai Hillside Hotel
  • Chanalai Hillside Hotel Phuket
  • Chanalai Hillside Phuket
  • Chanalai Hillside Resort Phuket/Karon
  • Chanalai Hillside Karon Beach Hotel
  • Chanalai Hillside Karon Beach
  • Chanalai Hillside Resort Karon Beach

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: THB 2000.00 per stay

  • Christmas Eve (24 December) Gala Dinner per adult: THB 2500.00
  • Christmas Eve (24 December) Gala Dinner per child: THB 1250 (from 5 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: THB 4000
  • New Year's Eve (31 December) Gala Dinner per child: THB 2000 (from 5 to 12 years old)

Optional extras

Rollaway beds are available for THB 1000.0 per night

Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 225 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 1200 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 195 reviews

Exceptional 10.0
Thank you Chanalai hotel. The hotel rooms, service and location was great. The staff was very friendly. Big swimming pool, always quite. Everything is new and clean.
Albina, us7 night trip
Very Good 8.0
September 2017 Review of Chanalai Hillside Resort
Pros: Location in Karon, close to beach, friendly staff, service, decent breakfast, and value Cons: Lots of tourists, can be loud, slow wifi, and amenities Conclusion: Great value, friendly staff but can be noisy at times but recommended. First time to Phuket and we chose them based on their reviews and proximity to the town and beach. We knew we didn't want to stay in Patong so this resorts is more family friendly and met our needs. The rooms are spacious and clean, housekeeping does a good job and the staff are always friendly. There's not a tremendous amount of amenities; just the basics: breakfast, pool, in room service, etc. There's a roof top pool that offers more privacy than the common pool downstairs. A few things to be aware of: there are a lot of tourists that are on tour buses and can be crowded. A lot of them. Also, the toilet was a bit frustrating to flush; you have to hold down the handle until it fully flushes. Wifi signal in the upper floors is very weak; they need a repeater or extender so it can be frustrating. We had an incident in our room where the door divider between rooms was opened while we were away. This was a bit alarming since we didn't leave the room that way but hotel management quickly resolved the issue and agreed to move our room to another. They comped us for our shuttle back to the airport plus some snacks. They do care and try hard to accommodate all guests. Overall a great stay at a great price point.
Lester, us10 night family trip
Very Good 8.0
Lovely Hotel - Wish it had better wifi
Overall I was very happy with the Chanalai Hillside Resort. I booked a "Superior Room," which was terrific. At first I thought it was odd that there was a giant window between the room & bathroom, but later noticed a blind that could be lowered. I didn't use my balcony, but had a lovely, open view (I did notice there were some balcony rooms that looked out onto a wall, & others that looked across the pool to the other side of the hotel). The hotel is up a hill, toward the further edge of the Karon Beach area. It's a bit of a walk to get into the main hub of shops, but you can also catch a tuk tuk. Keep in mind though, cabs and tuk tuks will not be driving by the hotel by chance. The hotel staff were all very friendly & my stay was very pleasant :-). My biggest disappointment was the wifi :-(. I had read other reviews were people had issues and sadly I experienced the same. One night I returned to notice several people on their laptops and phones in the lobby because that's where they could get signal. I mentioned my signal issues to the desk and was told they would check it the next day, but I really didn't notice any improvement. Since it seems to be a consistent complaint it would be nice if they could work to really improve it. My sole other disappointment is that evidently they can not call a cab for you. At least that's what I was advised. I was told I would need to go elsewhere to book a cab to the airport, which is unfortunate but perhaps standard
us3 night trip
Very Good 8.0
Good value
Zulma, gb8 night trip with friends
Fair 4.0
Terrible service - no care for guests
We stayed for 3 nights in the hotel. First night we arrived late (approx 1am) and check in was fine, we called before to ensure we could check in this late. The only issue we had was that we had been put in a twin room when we had booked a double room, we mentioned to reception who said the hotel was full and change in the morning. This wasn’t too much of an issue and we went back down in the morning. When we went down, they said okay we will change you at 2pm, so again no problem. At 2pm, we came to reception, they said please empty our original room, we had already packed up but there was no offer to help with bags etc. We waited at reception for around 15 mins and then were given another key. This was a double room as booked, however there were ants in the room around the fridge and coffee making facilities. We told reception and they said they would send someone. 30 mins passed and no one came so I got a cleaner myself and she wiped the ants off the wall - but only into the room and then left... we decided we would clear it up ourselves, however ants were in the room for the remainder of the stay as they were getting in through bathroom tiles. All in all, there was no attentive service to help us, we were made to feel bad about raising these issues as the hotel staff were busy, but I find the issues we had not acceptable for the price and standard. Breakfast was distinctly average and the restaurant itself was extremely hot. Wouldn’t stay again, poor value.
James, gb3 night romance trip

Chanalai Hillside Resort, Karon Beach, Karon

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