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West Lake State Guest House

Photo gallery for West Lake State Guest House

King Room with Courtyard View | Property entrance
Food court
Exterior
Courtyard View Room (Twin Beds) in Building No.8 | 1 bedroom, premium bedding, minibar, in-room safe
Food court

Overview of West Lake State Guest House

West Lake State Guest House

5.0 star property
Lakefront hotel with spa, near West Lake
9.4 out of 10 Exceptional
9.4/10 Exceptional

120 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007
Main amenities
  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Playground on site
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Garden

Room options

About this area

What's nearby

  • In Xihu
  • West Lake - 1 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive
  • Hangzhou Station - 9 min drive
  • East Railway Station - 13 min drive
  • East Railway Station (East Square) Station - 14 min drive

Restaurants

  • 弄堂里 - 9 min walk
  • 溪尚会 - 9 min walk
  • 杭州西湖国宾馆 - 1 min drive
  • 翠越会 - 1 min walk
  • 耕读堂 - 9 min walk
Map

About this property

West Lake State Guest House

A great choice for a stay in Hangzhou, West Lake State Guest House features a marina. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with massages, facials, or body scrubs. Other features of this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say good things about the helpful staff and nice bathrooms.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 232 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - noon
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a negative COVID-19 test result

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Playground

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Ecotours
  • Boat tours
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 7 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Marina
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Onsite venue - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner.
Onsite venue #2 - This fine-dining restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 147 for adults and CNY 74 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide a negative COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

State Guest House Hotel
West Lake State Guest House
West Lake State Guest House Hotel
West Lake State Guest House Hotel Hangzhou
West Lake State Guest House Hangzhou
West State Guest House Hotel
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

Frequently asked questions

Does West Lake State Guest House offer free cancellation for a full refund?
Yes, West Lake State Guest House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at West Lake State Guest House?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at West Lake State Guest House?
Yes, there's an indoor pool.
Are pets allowed at West Lake State Guest House?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at West Lake State Guest House?
Yes, there's free self and extended parking. Parking spots may be limited. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at West Lake State Guest House?
You can check in from 2:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at West Lake State Guest House and nearby?
Have fun during the warmer months with activities such as boat tours. Additional recreation onsite includes aerobics, ecotours, and Pilates. Indulge in a treatment at the spa and soothe your senses in the spa tub. West Lake State Guest House also has an indoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near West Lake State Guest House?
Yes, there are 3 onsite restaurants, featuring Chinese cuisine and garden views.
What's the area around West Lake State Guest House like?
West Lake State Guest House is a short 3-minute walk from Viewing Fish at Flower Harbor and 14 minutes' walk from Huangang Garden. Travelers say this hotel is in a good location.

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

Sue, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

great experience with West Lake State Guest House
The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Yu Jie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Historic hidden gem
It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Michael R, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Have the most beautiful west lake view. Will definitely stay again.
HY, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
S, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Jun, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

6/10 Good

Beautiful place, poor service
The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
1-night family trip
Verified Hotels.com guest review