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1 room, 2 adults

Grand Mercure Phuket Patong, Patong

5-star5 stars
Great for familiesThis property has good facilities for families.
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150, Thailand

Luxury resort with 3 outdoor pools, near Patong Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Breakfast
Tasty breakfast
WiFi
Good internet service
Comfort
More comfort would be nice

Grand Mercure Phuket Patong, Patong

from $96
  • Deluxe Room, Pool Access
  • Room, 1 Bedroom (Pool Villa)
  • Deluxe Room, Pool Access
  • Superior Room
  • Superior Room
  • Superior Suite

What’s around Grand Mercure Phuket Patong, Patong

Top spots nearby

Recommended by this property

  • Jungceylon Shopping Center (5-minute walk)
  • Bangla Road (6-minute walk)
  • Patong Beach (9-minute walk)
  • Karon Beach (45-minute walk)
  • Chalong Temple (4 mi / 6.5 km)
  • Big Buddha (4.3 mi / 7 km)
  • Phuket Fantasea (4.8 mi / 7.7 km)
  • Kamala Beach (4.9 mi / 7.9 km)
  • Rawai Beach (8.2 mi / 13.2 km)
  • Promthep Cape (8.9 mi / 14.4 km)

Getting around

  • Phuket (HKT-Phuket Intl.) - 60 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4455
  • Conference space size (meters) - 414
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Ryn Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

Dining

Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.

Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Steam room
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby

Grand Mercure Phuket Patong, Patong’s small print

Also known as

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort Patong
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort
  • Grand Mercure Phuket Patong (opening Early 2014)
  • Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Breakage deposit: THB 1000.00 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for THB 1600.0 per night

Buffet breakfast is offered for an extra charge of THB 500 for adults and THB 250 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 2000 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 907 reviews

Fair 4.0
Lovely hotel, but some work required to clean.
My stay at Grand Mercure patong has some mixed feelings. Most of the staff are very welcoming and helpful however the condition of the rooms were disappointing. Once staff became aware, we were offered to move rooms which I accepted for 1 of the 2 rooms we had. However the second room had issues with the aircon not working. The first room was full of mold, when raised with staff I was told that “mold is everywhere in all rooms” The following day I was spoken to by the guest Manager which apologised for the condition of the room and then was offered free dinner and drinks that night to make up for the issues. We declined this as none of the food on the menu we liked. That night we decided to change are flights and head home early due to the condition of the rooms as further issues like the towel rack falling off the wall, aircon not working and towels not being provided that night. Once I advises staff of this. I was then offered a room upgrade which again we declined as our flights had already been changed. I was offered a free transfer to the airport which was accepted and then spoke to the hotel general manager who again apologised for the issues and explained that he will attempt to get us a refund on the unused nights remaining of our stay but he will need to follow up with out travel agent, Expedia about this. I’m yet to hear back regarding this. Overall the hotel is lovely however due to the room issues we decided to end our stay early.
Ash, auOther trip
Exceptional 10.0
This hotel is AMAZInG. Loved everyday of it. We booked the 1 bedroom villa with private pool. Worth the extra money to be able to spread out more than a typical hotel room as we knew we were going there to relax. The property is in a great location since you can walk right off the grounds and into the night markets. There’s also 7 Eleven and Pharmacy less than a block away for any personal items you may have forgotten. Every single staff member that we interacted with was top notch and made our stay very comfortable. It looks just like the pictures they’ve posted online. If I ever go back to Phuket, I’ll stay with them again! Again, I can’t say enough about the staff! My only recommendation to make the stay better would be to have a clothes drying rack in the room or outside to keep the swimming clothes dry. We made it work without this but it would have definitely been a plus!
SheenaE, us4 night trip
Exceptional 10.0
Grand Mercure -- An oasis in the heart of Patong
This is my 4th time in the last 2 years staying at this upscale boutique resort. What is most amazing is that on near every level this resort can compete with the JW Marriott’s and other fine hotels. The difference here, and where the Grand Mercure distinguishes itself, is in-the-area-of customer service and making sure the customer experience is nothing less than exceptional. I had one issue with my room during my 18 day stay and the engineering staff immediately responded and rectified it within a few hours while I was out exploring. I will definitely return in 2017 for my 5th visit here and 6th trip to Thailand. I highly recommend booking a suite or a villa for an even more amazing vacation or holiday experience. About the resort – the rooms are spotless and elegantly furnished, the pool and fitness center are pristinely clean, the people who work here treat you like a member of the family, the geographic location is perfect to central Patong, the beach and shopping at Jungceylon and the night markets, all within a 5 to 10-minute walk. They also provide a complimentary shuttle to each of these locations many times per day. The lobby, the bar, the poolside bar and café are all handled perfectly and effortlessly by the highly competent staff and they will bend over backwards to make sure you are not only happy and satisfied, but that all your needs and desires are being met. Oh, and they also have a great on-site spa for you indulge and spoil yourself.
Ted, usOther trip
Very Good 8.0
Strategically located near Patong beach, within walking distance to Bangla Night Market and many restaurants, massage shops within the hotel vicinity. The reception was the first point of contact upon arrival and it was really warm & welcoming. We stayed in the deluxe room with pool access. Room is not big but reasonably sized. Breakfast was really just ok only with same spread for the 3 days of our stay :(( I supposed the pool was not cleaned or upkeep on a daily basis as there were chewing gums being scattered all over the pool (probably left from the previous guests who stayed in the same room) and they were still around on they day we checked out. Toiletries, towels were not fully replenished and we have to call or run after the housekeeping to request for additional towel, toiletries. Room was not cleaned up on 2nd last day after our day trip back at around 5pm and housekeeping only came after we called. Overall, it is not too bad a hotel to be stayed in for its location.
anonymous, sgOther trip
Very Good 8.0
great hotel good area no hot water though
Understandably Phuket is a tropical area and it is humid. Sometimes you want to take a hot shower after a long day of scuba diving snorkeling and swimming. The water was luke warm at best. Hospitality was rather great minus attitude of male who checked us in the first night. His name started with a “C”. For one of the rooms was placed in a double bed room despite booking 2 king size rooms.had he just told me we don’t don’t have 2 king size rooms together and one happens to be a double bed I wouldn’t have been as annoyed. Tell me what the customer what options are Available this way the customer can decide what they want to do rather than get to the room the have to go back downstairs to the front desk to complain. They gave the option to change rooms to another building or put a topper on the beds to make one bed. Other than the wrong bed / room mix up and no hot water. Overall enjoyed my stay and might return and recommend to friends. Area is good walking distance to mall. Several shops and food options in the area. You can book excursions right in the lobby. The 30$ Themed buffet is worth the price for one night just experience. Drinks are separate cost. If you rent a car parking is free. Free WiFi with room. Furthermore there were some dings to the furniture and walls such as the closet panel/drawers. Half shower curtain/glass is an adjustment.
us3 night trip with friends

Grand Mercure Phuket Patong, Patong

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