The front desk is open daily from 9 AM - 5 PM
All guests must notify this property in advance of their anticipated arrival time. Please note that guests planning to arrive outside check-in hours, and those wishing to arrange early check-in, must contact the property 24 hours in advance and will be subject to a fee.
Check-in for the property is based at a different location, at the Mauna Lani Terrace located at 68-1399 Mauna Lani Drive, Kamuela, Hawaii. The office is to the left of the entrance gate (gate entry not required) and hours are 9 AM-5 PM daily.
Late-arriving guests will find an after-hours check-in box to the right of the check-in office door. The box contains a phone from which guests can call an answering service and receive a combination to open a lock box below. The lock box contains instructions for accessing guest accommodations. Guests must contact the check-in office the following morning to complete the registration process.
Guests can contact the office using the number on the reservation confirmation received after booking.