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Astera Bansko Hotel & Spa, Bansko

4 stars
8 Strazhite Str.area of Gramadeto, Bansko2770Bulgaria, 800-491-6126
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Good3.7 / 5
Wellness
Great wellness & sports facilities
Pool
Great pool
Cleanliness
Clean
WiFi
WiFi system needs upgrading
30See all 30 Hotels.com reviews
From 116 reviewsTripAdvisor Traveller Rating

Astera Bansko Hotel & Spa, Bansko

Hotel Info: 866-539-8117

from $31
  • Double or Twin Room (free use of Aqua Park)
  • Double Room Single Use (free use of Aqua Park)
  • Single Room (free use of Aqua Park)
  • One Bedroom Apartment - Annex Building (free use of Aqua Park)
  • One Bedroom Apartment (free use of Aqua Park)
  • Two Bedroom Apartment (free use of Aqua Park)

At a glance

Key facts

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Offsite

  • Ski shuttle *

Other information

  • Resort fee included

Also known as

  • Astera Bansko
  • Astera Bansko Hotel
  • Astera Hotel Bansko
  • Bansko Astera
  • Bansko Astera Hotel
  • Bansko Hotel Astera
  • Hotel Astera
  • Hotel Astera Bansko

Policies

Children under 3 years old are not allowed in the swimming pool or spa tub without adult supervision.

Children under 3 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 80
  • Christmas Eve (24 December) Gala Dinner per child: EUR 40 (from 3 to 13 years old)
  • New Year's Eve (31 December) Gala Dinner per child: EUR 80 (from 3 to 13 years old)

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of EUR 15

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for EUR 1.54 per day (rates may vary)

WiFi is available in public areas for EUR 1.54 per 24-hour period (rates may vary)

Ski shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Ski-in/ski-out access
  • Ski shuttle (surcharge)
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Children's pool
  • Ski storage
  • Steam room
  • Lazy river
  • Sauna
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2014
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Children under 3 years old are not allowed in the spa without adult supervision.

Dining

MUSSELS FARM - Overlooking the garden, this seafood restaurant specializes in fish and chips and serves lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Bicycle rentals on site
  • Bowling alley on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Astera Bansko Hotel & Spa, Bansko’s small print

Also known as

  • Astera Bansko
  • Astera Bansko Hotel
  • Astera Hotel Bansko
  • Bansko Astera
  • Bansko Astera Hotel
  • Bansko Hotel Astera
  • Hotel Astera
  • Hotel Astera Bansko

Policies

Children under 3 years old are not allowed in the swimming pool or spa tub without adult supervision.

Children under 3 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 80
  • Christmas Eve (24 December) Gala Dinner per child: EUR 40 (from 3 to 13 years old)
  • New Year's Eve (31 December) Gala Dinner per child: EUR 80 (from 3 to 13 years old)

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of EUR 15

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for EUR 1.54 per day (rates may vary)

WiFi is available in public areas for EUR 1.54 per 24-hour period (rates may vary)

Ski shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 30 reviews

Astera Bansko Hotel & Spa, Bansko
Outstanding5.0 / 5
Spa
Fantastik spa
3 night family trip
Astera Bansko Hotel & Spa, Bansko
Fair2.0 / 5
Ski Trip
The positive part of this hotel is (1) its location, near to all shops and restaurant. The negative part of this hotel are (1) Some of the hotel staff at reception desk is very unfriendly and unhelpful. She is giving guests the look of unwilling to help when I approached her to ask the location of a restaurant and money changer; (2) there are two buildings, the one given to us is a 14 years old building, so room is old and desperately needed to renovate it to bring up to a 4 star hotel standard (it was stated as a 4 star hotel); (3) Beds are too soft, easily caused back pain if you sleep on them too many nights; (4)Breakfast and dinner provided in the restaurant are horrible. I ate some on my first night, too salty and meat are too tough. At the end, I only eat salad and fruits for the rest of my stay. Variety is ok but quality of the food is not up to a 4 star hotel standard. (5) Before I left for holiday, I was given information by the hotel staff that Euro is acceptable in hotel. However, when I checked out and needed to settle some bill, the receptionist told me only Bulgaria Leva is acceptable. At the last minute, I need to rush back to money changer in the town to exchange some Leva. It is not acceptable that a 4 star hotel provides incorrect information to guests.
3 night trip with friends
Astera Bansko Hotel & Spa, Bansko
Good3.0 / 5
A little disappointing
I booked this hotel based on the good reviews that it had got and was surprised and excited by how cheap it was for a 4* hotel with half board in relation to the hotel description and facilities. Let's just say that you get what you pay for. Pro's: - Close to centre and gondola (5 minutes walk). - Big, comfortable room. - Spa and pool area is great, especially the hot outdoor pool. - Helpful front desk staff although not all speak great english. - Clean. - Free wifi in lobby (worked some of the time - see cons below). Cons: - Food - dinner was pretty inedible although breakfast was passable. - Service aside from front desk was awful. Staff in the dining room stood around chatting without helping guests. - Spa refused to give additional towels (a bathrobe was provided in your room). We had to check out in the morning and shower after skiing before flying home. Although promised a towel they only had a tiny waffle robe available. The lady at the spa desk was angry and rude when we requested proper towels, sighing and rolling her eyes as such an 'audacious' request. - Wifi in lobby didn't work in the evening when there were too many people trying to use it. - Wifi (paid for) in room did not work. In summary: Great hotel if you want basic but fairly cheap 4* facilities with a relaxing spa and don't mind about receiving poor staff service.
3 night trip with friends
Astera Bansko Hotel & Spa, Bansko
Outstanding5.0 / 5
happy stay
Super spacious room, kind, friendly and very helpful stuffs in perfect location!
1 night business trip
Astera Bansko Hotel & Spa, Bansko
Outstanding5.0 / 5
Great hotel, nice location, great spa center
Nice location, the spa centre is very good, especially if you have small children, this is the hotel to choose. One negative side is that the Wifi in the rooms is not free, however there is free wifi in the lobby. Overall great hotel.
2 night trip with friends

See all reviews

Astera Bansko Hotel & Spa, Bansko

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