Feb 28, 2023
Absolutely terrible! Specifically, the hotel owner. I booked for 3 nights through Expedia which advertised as dog friendly. Hotel advertises a $25 per pet per night . Hotel owner yelled for my party to leave the hotel immediately because we had more than one dog. She continued to yell and act aggressively demanding that we leave immediately. Asked to be reimbursed for the remaining 2 nights and she proceeded to pepper spray me. I filed a police report with the local police. She then charged my card an additional night fee for the dogs to which we did not stay. This is a classic bait and switch situation that when you ask for a reasonable refund on the nights you paid for and did not receive, the owner escalates aggressive behavior to get you back on your heels and depart immediately for fear of what she will do. Do yourself a favor….bypass this hotel! It will save you much aggravation, especially when you are trying to enjoy a much needed getaway.
Verified Expedia guest review