Homewood Suites New York/Midtown Manhattan Times Square, New York

I wanted to stay close to Madison Square Garden, Homewood Suites is approximately three blocks away. Staff was excellent, always greeted you when you entered. Breakfast was very good. Room was clean. The room was equipped with everything you would need if you chose to eat in, stovetop, microwave, refrigerator, utensils, pots and pans, dishes etc. My room had a terrace which was very nice to go out and sit in the morning. The hotel itself has a terrace which was nice to go up and take pictures or just to relax. Walking distance from MSG, Empire State Bldg., Macy's. We used Uber - which I highly recommend. So easy to get to and from anywhere. I definitely would stay again.

Excellent

The suite did not meet my wife’s and my needs while traveling with a teenager. The bed and sofa bed were right next to each other with virtually no space between them. The sofa bed was in very poor condition and extremely uncomfortable. The view was awful. After the first night we were forced to make other arrangements. After explaining this to Nicolas Rambajue, the front office manager he stated in front of my wife and grandson that he was sorry and would refund 4 days of the 6 days that we prepaid. He gave us his word that he would process a refund for 4 days and we moved to a more suitable location. We were shocked to see that only 1 night had been refunded to our account. I expect that when a man gives his word that something will be done he does it. As a longtime Hilton customer and a Hilton Honors member when I was traveling in my working years, I always got great service. This action is very disappointing to me. I hope that Hilton will make this right. The room in question is not suitable for more than two persons.

Our stay at this hotel was fantastic. It was perfect for my family of 3 to come visit the sites of NYC. It was a great location for walking to Times Square and taking the subway to other locations, and it was a very nice room with plenty of space. It was fully updated and clean. The hotel also offered daily breakfast and coffee all day. The staff was helpful too. I highly recommend this hotel and would definitely stay there again myself.

Family vacation to see Play on Broadway... Rooms are large by New York standards and had 2 queen beds and a Sofa pull-out which allowed my family of 5 to all be very comfortable. Small kitchen would have been convenient if we had stayed a little longer (only 2 nights) and Free breakfast in the morning was bonus! Location was great, right between Times Square and Penn Station and a few blocks from High Line. Roof top deck with views of city and Empire State building (great place for drinks!) Parking was $50 a night across street, but was expecting it given NYC (we were driving East coast so needed). All in all a perfect family hotel in NYC and the style and other amenities for business as well.