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Artotel Surabaya

Photo gallery for Artotel Surabaya

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Bar (on property)
View from property
Shower, hair dryer

Overview of Artotel Surabaya

Artotel Surabaya

3.5 star property
Boutique hotel in Surabaya with spa and restaurant
8.4 out of 10 Very good
8.4/10 Very good

84 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, East Java, 60264
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 24-hour room service
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • Limo/town car service
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Tunjungan Plaza - 12 min drive
  • Pakuwon Mall - 24 min drive

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Gubeng Station - 15 min drive
  • Surabaya Pasar Turi Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Bon Ami - 3 min walk
  • Pangsit Mie Prapanca - 3 min walk
  • Soto Ayam Imam Bonjol H. Suparman - 4 min walk
  • Chao Phraya - 2 min walk
  • Happy Suzy Rumah Makan - 6 min walk
Map

About this property

Artotel Surabaya

Artotel Surabaya offers an airport shuttle (available on request) for IDR 310000 per vehicle one way. Guests can indulge in massages at the spa, and RoCA serves breakfast, lunch and dinner. A bar/lounge, a terrace and a garden are other highlights at this boutique hotel. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English, Indonesian

At a glance

Hotel size

  • 101 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (during limited hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • 24-hour room service

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Full-service spa

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

RoCA – This restaurant serves breakfast, brunch, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 310000 per vehicle (one way)

Policies

<p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property accepts credit cards.</p>

Also known as

ARTOTEL Hotel Surabaya
ARTOTEL Surabaya
Artotel Surabaya Java
ARTOTEL
Artotel Surabaya Hotel
Regantris Hotel Surabaya
Artotel Surabaya Surabaya
Artotel Surabaya Hotel Surabaya

Frequently asked questions

Does Artotel Surabaya offer free cancellation for a full refund?
Yes, Artotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Artotel Surabaya?
Sorry, pets aren't allowed.
Is parking offered on site at Artotel Surabaya?
Yes, there's free valet parking.
Is an airport shuttle service offered by Artotel Surabaya?
Yes, an airport shuttle is available. The charge is IDR 310000 per vehicle one way.
What are the check-in and check-out times at Artotel Surabaya?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Artotel Surabaya and nearby?
Artotel Surabaya has a spa and a garden.
Are there restaurants at or near Artotel Surabaya?
Yes, there's an on-site restaurant, RoCA. Nearby restaurants include Carpentier Kitchen (3-min walk), Fusia (4-min walk) and Primarasa (5-min walk).
What's the area around Artotel Surabaya like?
Artotel Surabaya is a short 17-minute walk from Surabaya Zoo and 18 minutes' walk from Mpu Tantular Museum.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.5/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Good

Good. Average
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice place to stay and delicious breakfast
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home. She suggested to print, let me sign & then scan for me. And everything was done in 10mins. I really appreciate her initiative and excellent attitude to helping her guests.
Artotel Surabaya
Artotel Surabaya room
Kelvin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Suwardy, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable stay
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Lesley, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Good exp staying here
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
Danny, 1-night business trip
Verified Hotels.com guest review

6/10 Good

The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia. The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
2-night trip with friends
Verified Expedia guest review

8/10 Very good

I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body.... The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
7-night family trip
Verified Expedia guest review

6/10 Good

Chen Chung, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

It’s good for business only
Peggy, 1-night business trip
Verified Hotels.com guest review