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1 room, 2 adults

Crowne Plaza Kunming City Centre, Kunming

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
399 Qingnian Road, Wuhua District, Kunming, Yunnan, 650011, China

Luxury hotel with 3 restaurants, near East Pagoda
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.4
Location
Great location
Breakfast
Tasty breakfast
Room
Great room
Pool
Pool should be renewed
77See all 77 Hotels.com reviews
From 225 reviews

TripAdvisor Traveller Rating

Crowne Plaza Kunming City Centre, Kunming

from $83
  • Superior Room
  • Superior Suite
  • Club Room
  • Club Suite, 1 Double Bed

What’s around Crowne Plaza Kunming City Centre, Kunming

Top spots nearby

Recommended by this property

  • East Pagoda (8-minute walk)
  • West Pagoda (9-minute walk)

Getting around

  • Kunming (KMG-Changshui Intl.) - 40 min drive
  • Free self parking
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 297 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • Business center
  • Conference space size (feet) - 396
  • Conference space size (meters) - 36
  • One meeting room
  • Conference center
Services
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • Thai

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 39-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Camellia Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Wildfire Restaurant - This restaurant specializes in international cuisine and serves dinner only.

Atrium Cafe - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner.

Crowne Plaza Kunming City Centre, Kunming’s small print

Also known as

  • Crowne Plaza Hotel KUNMING CITY CENTRE
  • Crowne Plaza KUNMING CITY CENTRE
  • Crowne Plaza Kunming City Centre Hotel
  • Bank Hotel Kunming
  • Crowne Plaza Kunming City Centre Hotel Kunming

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 158 for adults and CNY 79 for children (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.4 From 77 reviews

Crowne Plaza Kunming City Centre, Kunming
Poor2.0
Customer Service Really Failed
When you stay at a place, the location, overall rating, and cleanliness definitely matter. But what leaves the lasting impression and creates returning customers is the service. This is where the Kunming Crowne Plaza failed. It's the little things that occurred that seemed to be incessantly bothersome. The maid seemed to come into the room multiple times per day and shut off the power. The writing on the light switches was rubbed off so you never had any idea how to turn on or off the lights. I ended up just keeping them all off because it was never clear which switch did what. I did laundry while I was there, and it came back smelling (and I kid you not) gasoline! I literally had to keep my "clean" laundry in the hall because it fumigated my entire room. In the Crowne Plaza's defense, they did submit my laundry to be cleaned again that same day, but this was beginning at 7:00pm now. Thus, it came back to me at midnight--when I was sleeping. Also a disruption. And then, it smelled exactly the same. I kept it in the laundry bags, rolled it up into a ball and put it in the plastic laundry bag in the room. I'll deal with it when I get home. And they only offered a 10% discount instead of waiving the charge. Then they took it upon themselves to wake me up by repeatedly knocking on the door until I woke up, got out of bed, and answered the door. I did not request this and found it very intrusive.
Peter, us2 night business trip
Crowne Plaza Kunming City Centre, Kunming
Very Good8.0
A solid 4 stars
The stay was most welcoming. Freindly helpful staff with great room service, nice chinese & western breakfast. Unfortunately the bathroom and restroom down stairs were just average with minor plumbing issues.
Lionita, usRomance trip
Crowne Plaza Kunming City Centre, Kunming
Very Good8.0
Great hotel but construction next door
Great hotel but there's major construction taking place east of the hotel and you can hear noise late into the night.Try to get a room on the west side of the building if you can.
A Traveler, us1 night family trip
Crowne Plaza Kunming City Centre, Kunming
Good6.0
Noisy
Noisy, construction 24/7 behind then building,
Don, us1 night trip
Crowne Plaza Kunming City Centre, Kunming
Fair4.0
The check in was horrible. There was a communication error between the Crowne Plaza and Hotel.com, as I was told by the font desk lady that only one of my 2 reservations was in their system. I've made full payment to my 2 reservations and after several attempts, she still couldn't locate it. Instead of offering to resolve the issue, she asked me to call Hotel.com directly to solve it for them. There were several other staff standing, idling, talking and laughing behind this lady, and no one seems interested to offer help to resolve my problem. Why would this become my personal problem? Why would I need to call, which could cost me a bomb as I don't have Hotel.com China number, to resolve a problem not caused by me? To infuriate me further, I was told by the concierge that I need to pay RMB10 for a local map. The map that's supposed to help a hotel guest is chargeable. This is a shock to me as I have never encountered such incident before at an international chain hotel. This is utterly unacceptable. Hence I demanded to see the manager. The moment I demanded to see the manager, magic happened. The senior staff that was talking and laughing behind suddenly stepped in and offered drink vouchers to us, after 45 minutes of standing, to sit and wait at the lounge while they resolve the issues. For the 1st time, they offered to solve the problem for me. I finally realised this is the kind of hospitality Crowne Plaza Kunming is offering. Lousy service, at best.
Chun Syan, us2 night family trip

See all reviews

Crowne Plaza Kunming City Centre, Kunming

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