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Hotel Niseko Alpen

Photo gallery for Hotel Niseko Alpen

Exterior
Indoor pool
Indoor pool
Indoor spa tub
Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Overview of Hotel Niseko Alpen

Hotel Niseko Alpen

3.5 star property
3.5-star ski-in/ski-out hotel with ski storage, near Niseko Mountain Resort Grand Hirafu

8.4/10 Very good

185 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
4-5-18, Nisekohirafu 1 jo, Kutchan, Hokkaido, 044-0080

Room options

About this area

Getting around

  • Kutchan Station - 10 min drive
  • Niseko Station - 13 min drive

Restaurants

  • Bang Bang - 4 min walk
  • Tozanken - 4 min walk
  • Fujizushi - 7 min walk
  • Ryunabe - 8 min walk
  • Wabi Sabi - 8 min walk

About this property

Hotel Niseko Alpen

With ski-in/ski-out access, Hotel Niseko Alpen allows you more time for snowboarding, plus you'll be 0.1 mi (0.1 km) from Niseko Mountain Resort Grand Hirafu. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in deep-tissue massages, aromatherapy or reflexology. An indoor pool, a sauna and a children's pool are other highlights. Ski passes and storage are also available. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9 AM
  • 2 restaurants

Travelling with children

  • Children's pool
  • Local/corner shop

What to do

  • Hot springs
  • Karaoke
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • An indoor pool
  • Sauna

Accessibility

  • Lift

Languages

  • English
  • Japanese

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Snowboarding
  • Ski storage
  • Skiing nearby

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Services include deep-tissue massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an outdoor public bath, indoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are indoor hot springs and outdoor hot springs open between 1:00 PM and midnight. The temperature in the hot springs is set to 104°F.

Dining

On-site venue – This seafood restaurant specialises in seafood and serves lunch and dinner.
On-site venue No. 2 – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 2100 per person (approximately)

Pool, spa, & gym (if applicable)

  • Hot springs access available from 1:00 PM to midnight

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Alpen Hotel Niseko
Alpen Niseko
Alpen Niseko Hotel
Hotel Alpen Niseko
Hotel Niseko Alpen
Hotel Niseko Alpen Kutchan
Niseko Alpen
Niseko Alpen Hotel
Niseko Alpen Kutchan
Niseko Hotel Alpen
Niseko Alpen Hotel Japan/Hokkaido - Kutchan-Cho
Hotel Niseko Alpen Hotel
Hotel Niseko Alpen Kutchan
Hotel Niseko Alpen Hotel Kutchan

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Niseko Alpen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Niseko Alpen?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Hotel Niseko Alpen?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Niseko Alpen?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Niseko Alpen?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM.
What is there to do at Hotel Niseko Alpen and nearby?
Have fun with on-site winter activities such as snowboarding. Additional recreation on-site includes hot springs. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna.
Are there restaurants at or near Hotel Niseko Alpen?
Yes, there are 2 on-site restaurants, featuring seafood. Nearby restaurants include Bang Bang (4-min walk), Tozanken (4-min walk) and Fujizushi (7-min walk).
What's the area around Hotel Niseko Alpen like?
Hotel Niseko Alpen is located a short 1-minute walk from Niseko Mountain Resort Grand Hirafu. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.4

Very good

8.1/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.9/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Very good

Very convenient to the slopes, but food was disappointing. The onsen and ski storage facilities are fantastic!
Elaine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oliver, 7-night trip
Verified Expedia guest review

10/10 Exceptional

great location for activities
Had a great stay. Hirafu was pretty quiet itself but snow or no snow this is a great location for activities. Ate breakfast in the hotel and it set us up for the day. The Japanese breakfast was great. The pool was also great for the kids and you could rent or buy anything you were missing. We loved our stay.
Thomas, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Lovely location, breakfast and facilities. The carpet in the bedroom was filthy though. My girlfriend was v disappointed
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Breakfast buffet has a very good spread! Very convenient location.
1-night trip
Verified Expedia guest review

10/10 Exceptional

The most convenient hotel in grand hirafu for skiing. The best selection of buffet breakfast and nice onsen & hot stone sauna for good experience of classic Japanese culture, which is special in this international ski village.
14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenience cannot be beat - literally right at the base of the lifts! A great choice.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rama, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dongmei, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and amenities. Staff were helpful. Would definitely recommend for family travel .
3-night family trip
Verified Hotels.com guest review