19 June 2023
About this property the outside appearance is great and on Entry the aesthetics were appealing . However, maintenance and cleaning are not their strong point. On entry to my room, I was met with roaches of which I had to exterminate, the following morning I was met with more roaches , at this point I reached out to the front desk to report the matter. A room change was offered which I accepted. On entering into the new room I was greeted with the ac unit not functioning. Consequently, another room change was offered. I inspected the third offered room I tried the ac unit which worked but presented with a foul mouldy smell as if it had not been serviced for some time . I was most dissatisfied with this as my long anticipated weekend was ruined and my concern of my sinuses forced the made decision to leave the property. My only advice is to implement or change your SOP for facilities management.
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