4/10 Fair
17 October 2022
Beautiful spot for skiing but we stayed one night in autumn. Condo itself was good, but for the high price two things about housekeeping were unacceptable! At 10pm we discovered there was no spare toilette paper in the bathroom. And we found that the living room cable TV didn’t work. The contact info provided by Expedia was only for the reservation center, not answering after 5 pm. The welcome packet holder with keys had an insert about rules and such that I had carefully read not realize that tha cardboard holder had more information on it. The in room phone direct listed dozens of numbers for ski shop and restaurants but nothing about guest services, nor was there any marking on the phone about who to call. Only the bedroom tv worked - so we turned in earlier than we had wanted and i
Annoyed we were missing tv by the nice gas fireplace in living room. Not being sure what to do next I contacted Expedia but that had only the reservation phone number. Not sure what to do I decided to try dialing operator fully expecting the same result as the closed switchboard. Turned out that was the right thing to do. This should have been at the top of the phone card in the kitchen and marked on each phone! Wasted 2 hours trying to fiddle with remotes (no spare batteries) and a lot of worry about dealing without toilette paper. $$$ and NOT acceptable. By 11:30 we could use the bathroom normally after a very unpleasant experience.
Robert
Robert, 1-night romance trip
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