Allocated 2 rooms. Looked good at first, (beds look lovely) until the music started, live music til after midnight & other music til 4am. Rooms 22 & 23 are right next to the road, so you hear traffic all night & opposite all the bars. Reception was closed so had to wait til the next day to ask to be moved. TOLD IF WE WANTED A QUIETER ROOM WE SHOULD HAVE BOOKED DELUXE! Terrible customer service. moved us from one noisy room to another, no help from staff. Then had to pay an extra £50 for 2 night so we could get a quiet room, had already paid over £400 for 3 nights. Staff in reception pulled us of the beach twice, you must come & see the Room NOW & then you must move your stuff NOW. The roof was been fixed all 3 day's we were there, we hadn't been informed of this. Banging all day long & dust everywhere, right by the beach, no safety barriers & workmen throwing pieces of roof to the ground. Emailed the MANAGER but hasn't bothered to reply. It has a lovely long stretch of beach with plenty of other hotel's to stay at. I choose this one has it had good reviews & only seen a couple of bad reviews about the music. If you like to be kept awake all night, spoken to like crap by the staff (not breakfast staff, they were lovely) Pay extra to get some sleep & sit on plastic chairs for breakfast then this is the place for you! Oh & the beds in the Deluxe rooms are so high, they are no good for people with mobility problems or shorter people, I'm 5ft 3 & I struggled to get in & out.