Ok first up this is not a hotel with a human at the front desk, this is more of an air b/b but you don't really know who you are dealing with on the hotel side, you never get the feeling that you where in contact with anyone, yes e-mails where exchanged but it felt remote and cold. The room was very clean, when we booked the room we had asked for a room not on the street side but on the courtyard side, that request went nowhere and we got a room on the street side, now would not be a problem if the room had A/C it does not, we where given a fan and ear plugs. not really effective. our first night we had a pillow per person, yes just one and it was very thin, we did email the hotel and another thicker one was on the bed the next day. as far as shampoo and soaps we where just given a bottle of body wash, so bring your own. as far as the location, for us it was wonderful and safe, public transport almost at the front door and lots of places to dine within a 15 minute walk.