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Punta Palmera Cap Cana by Essenza Retreats, Punta Cana

4 stars
La Marina Cap CanaPunta CanaLa Altagracia23302Dominican Republic, ‏‎800-491-6126
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Good3.7 / 5
  • The "hotel" is actually a condominium that hasn't been sold yet. Very few people own…Apr 23, 2016
  • My stay with Punta Palmera was absolutely fantastic. The food!!!!!!! AMAZINGLY TASTY :)…Feb 18, 2016
53See all 53 Hotels.com reviews
From 53 reviewsTripAdvisor Traveller Rating

Punta Palmera Cap Cana by Essenza Retreats, Punta Cana

Hotel Info: 866-539-8117

from $113
  • Governor Suite With Jetted Tub Garden View
  • Master Suite With Jetted Tub Garden View
  • Junior Suite with Jetted Tub Ocean View
  • Governor Suite With Jetted Tub Ocean View
  • Presidential Suite Ocean View
  • Junior Suite With Jetted Tub Garden View
  • Master Suite With Jetted Tub Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 192 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-6 PM
  • Check-out time is Noon
  • Express check-in/out
The front desk is open daily from 7 AM - 10 PM
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 20 kg)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free nearby parking

Also known as

  • Punta Palmera Cap Cana Essenza Retreats Hotel
  • Punta Palmera Hotel Punta Cana
  • Punta Palmera Hotel
  • Punta Palmera Punta Cana
  • Punta Palmera Essenza Retreats Hotel
  • Punta Palmera Cap Cana Essenza Retreats
  • Punta Palmera Essenza Retreats

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Transfers via required shuttle are required and must be arranged at least no hours before travel by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 300.00 per stay

Optional extras

Rollaway beds are available for USD 10.00 per night

Breakfast costs between USD 10 and USD 15 for adults, and USD 10 and USD 15 for children (approximately)

Cribs/Infant beds are available for USD 10.00 per night

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Beach sun loungers
  • Outdoor pool
  • Children's pool
  • Tennis on site
  • Fishing on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
Working away
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
  • One meeting room
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2010
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • Private spa tub
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Punta Palmera, Snack Bar - This poolside restaurant specializes in local and international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Punta Palmera Cap Cana by Essenza Retreats, Punta Cana’s small print

Also known as

  • Punta Palmera Cap Cana Essenza Retreats Hotel
  • Punta Palmera Hotel Punta Cana
  • Punta Palmera Hotel
  • Punta Palmera Punta Cana
  • Punta Palmera Essenza Retreats Hotel
  • Punta Palmera Cap Cana Essenza Retreats
  • Punta Palmera Essenza Retreats

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Transfers via required shuttle are required and must be arranged at least no hours before travel by contacting the property at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 300.00 per stay

Optional extras

Rollaway beds are available for USD 10.00 per night

Breakfast costs between USD 10 and USD 15 for adults, and USD 10 and USD 15 for children (approximately)

Cribs/Infant beds are available for USD 10.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 53 reviews

Punta Palmera Cap Cana by Essenza Retreats, Punta Cana
Fair2.0 / 5
Service is bad and a/c sucks
Hotel was a little empty, A/C was not working as it should and the breakfast staff were always late. There was never anyone at front desk. The only positive thing about all this its the hotel is quiet for relaxing and the beach is nice. Other than that i dont recomend it if you are used to 4 star hotel service.
4 night romance trip
Punta Palmera Cap Cana by Essenza Retreats, Punta Cana
Good3.0 / 5
What you need to know...
The hotel is bankrupt and there was no one there, a complete ghost town!
2 night trip with friends
Punta Palmera Cap Cana by Essenza Retreats, Punta Cana
Fair2.0 / 5
Punta Palmera Christmas Visit
I was very disappointed with Punta Palmera for a number of reasons. The hotel is somewhat isolated and although the staff was very friendly and accommodating the hotel itself has a long way to go. Upon initial view of my room I discovered the TV remote did not work, a draw string on one of the window blinds was missing and the shower water flow going from cold to hot, became a mere drip, it took 10 to 15 minutes to start getting any hot water at all. No wash cloth or (Kleenex) tissue. For guests not in a kitchen unit, there is no ice available unless you get it a glass at a time from the pool bar or purchase your own from the local market. On the third day I had to call and ask for towels as the maid had taken the dirty ones without replacement. This is the last time I pay close to $350.00 a day without first doing a thorough investigation.
6 night trip with friends
Punta Palmera Cap Cana by Essenza Retreats, Punta Cana
Excellent4.0 / 5
Secluded with great views
Cons: Studio rooms very disappointing - Extremely uncomfortable Ikea style bed and rough linen. No extra pillows or blankets. Shower drainage blocked in both rooms we stayed in. Maintenance came by with industrial draino and took care of the problem, but the whole studio smelled like acid fumes all night after that. Housekeeping could do better and wasn't up to our standards. Ground floor patio door lock was broken, but maintenance fixed it within 3 hours. Just don't want to deal with some of these issues on vacation. More mosquitoes in the rooms than outside. $30 taxi fare for less than 10 minute ride to the airport on our way back. Nothing good to eat or drink on the property. Better values outside the property. Uncomfortable beach and pool loungers. Pros: Seclusion, Peace and quiet. Extremely helpful manager made every effort to address issues immediately. Friendly and multilingual reception and staff. Reasonable taxi rates $3 to get around inside Cap Cana to places like Juanillo beach and the Al Sol hotel. Walking distance to marina with a few restaurants, small beach, mini-mart, and beach cafe. Golf cart and vehicle rentals at preferred rates. One way transfer to/from airport included in booking. Fast and free wifi in the room only. One bedroom apartments seemed to have nicer furnishings and a better quality bed. Nice kitchen and appliances in the spacious one bedroom apartment.
6 night romance trip
Punta Palmera Cap Cana by Essenza Retreats, Punta Cana
Good3.0 / 5
Beautiful but poor cleaning
The hotel is gorgeous , with a superb view and quiet location. The room was very comfortable. The lobby staff was excellent and was able to give us a lot of tips about the area. But the room cleaning was TERRIBLE: did not take the dirty dishes away, did not change the towel that was on the floor and there was only a small soap for boath sink and shower and they did not replace it. Breakfast is also poor and has a very slow service. It took us 1 1/2 hour at breakfast. The second day we just gave up and went somewhere else to eat.
1 night romance trip

See all reviews

Punta Palmera Cap Cana by Essenza Retreats, Punta Cana

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