All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Koox City Garden Hotel, Playa del Carmen

2.5 stars2.5 stars
Av. Constituyentes esq 1a Av. NortePlaya del CarmenQROO77710Mexico
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2.8 / 5
Room
Room needs to be improved
Location
Great location
Amenities
Ordinary amenities
Comfort
More comfort would be nice
50See all 50 Hotels.com reviews
From 61 reviewsTripAdvisor Traveller Rating

Koox City Garden Hotel, Playa del Carmen

from $58
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Ko'ox City Garden
  • Ko'ox City Garden Hotel
  • Ko'ox City Garden Hotel Playa del Carmen
  • Ko'ox City Garden Playa del Carmen
  • Koox City Garden Hotel Playa del Carmen
  • Koox City Garden Hotel
  • Koox City Garden Playa del Carmen
  • Koox City Garden
  • Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

In the hotel

Food and drink
  • Breakfast (surcharge)
Things to do
  • Outdoor pool
Services
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2002
  • Garden
  • Picnic area

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Koox City Garden Hotel, Playa del Carmen’s small print

Also known as

  • Ko'ox City Garden
  • Ko'ox City Garden Hotel
  • Ko'ox City Garden Hotel Playa del Carmen
  • Ko'ox City Garden Playa del Carmen
  • Koox City Garden Hotel Playa del Carmen
  • Koox City Garden Hotel
  • Koox City Garden Playa del Carmen
  • Koox City Garden
  • Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.8 /5 from 50 reviews

Koox City Garden Hotel, Playa del Carmen
Good3.0 / 5
Hotel location
The hotel, the location and the attention was great, the only thing that we didn't like was the bedroom that was assigned to us, which was room #317 and the poor wifi signal in the room.
2 night romance trip
Koox City Garden Hotel, Playa del Carmen
Poor1.0 / 5
Worst experience ever
Had the worst experience ever at this "hotel", after booking a room for two on the same day, we get there late at night and first we got told theres no room available, then after arguing with the hotel staff for half hr (they barely speak any English) they tell us yes they have a room but we have to give them 200$ cash and a passport (after we alredy paid thru hotels.com) because they couldn't verify the booking or whatever they were trying to tell us in Spanish, even tho I send them emails with confirmation numbers and payment details right there as we were speaking. I called the website customers service and after a good hr and getting really tired and fed up with the situation we finally got it sort it out and got our room. Hotel staff was extremely rude, unlike all the places Ive ever been in Mexico, where people are more than friendly, the next day there was someone else at the desk who was actually nice and apologized for the inconvenience the night before, still I would not raccomand staying at this hotel, also room was old and smelly and shower didnt have hot water, but that wasnt an issue considering its Mexico and it was very warm outside, another issue was the noise in the hall at any hour and on the street. We paid an outrageous $160 dollars for a 1 star hotel, probably the worst hotel experience in my life! Thank God the rest of the trip was epic! I wouldnt raccomand staying here to my worst enemy...
1 night trip with friends
Koox City Garden Hotel, Playa del Carmen
Good3.0 / 5
Kooxs Garden Hotel
We stayed here for one night while on our way through Mexico. Pros: central location to restaurants, the taco stand next door was fantastic. shops and beach. Really good AC and fridge. Everyone was really nice and the courtyard was a beautiful garden with a pool. The room was clean and they gave you a key to lock the door. Cons: wifi is only in common area. We were also put in a room that connects to a bar so there was loud music until two am. So if you stay here remember to bring ear plugs.
1 night romance trip
Koox City Garden Hotel, Playa del Carmen
Excellent4.0 / 5
Affordable Playa del Carmen gem
Close to beach, restaurants and venders. Smaller hotel, helpful staff and nice little place for price and location. It was a little noisy at night but it is near the action in town and I slept fine. Again, great place for the price. Keep food in fridge...little tiny ants will find it otherwise.
1 night family trip
Koox City Garden Hotel, Playa del Carmen
Fair2.0 / 5
Not good
I don't even know where to begin with this review. Dirty sheets, not the same hotel shown in the pictures (they took us down the street to another building), a roach was crawling on me when I woke up, bad AC, terrible wifi, dirty pool, and to top it all off we booked for 2 days and couldn't find it the first day because they taxis had never heard of the place and the address online was completely wrong. No one answered the phone when we tried to call. Not even on the right side of town. We were finally able to find it the second day and they wouldn't refund us for the first night because they said we had to prove it was the wrong address. Apparently a screenshot of the website saying the wrong address wasn't adequate proof. Do yourself a favor and stay somewhere else. Villa del mar (?) was very nice and the same price. Go there.
2 night romance trip

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Koox City Garden Hotel, Playa del Carmen

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