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Super Hotel Candle, Hanoi

4 stars
287 - 301 Doi Can StreetBa Dinh Dist., Hanoi10000Vietnam, 800-491-6126
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  • Hanoi (HAN-Noi Bai Intl.) 36-min drive; 16.7 miles/26.9 km
  • Hanoi Railway Station 11-min drive; 2.3 miles/3.8 km
  • Hanoi Giap Bat Station 20-min drive; 5.4 miles/8.7 km
  • Hanoi Long Bien Station 23-min drive; 5.3 miles/8.6 km
  • Free self parking
  • Airport shuttle
Excellent4.1 / 5
  • Loved the niceness and ease of everythingJun 11, 2016
  • The hotel was very nice, especially the pool, but we had some problems with our sink and…May 12, 2014
75See all 75 Hotels.com reviews
From 52 reviewsTripAdvisor Traveller Rating

Super Hotel Candle, Hanoi

Hotel Info: 866-539-8117

from $57
  • Room (Moderate)
  • Suite, 2 Bedrooms
  • Executive Room
  • Superior Twin or Double Room
  • Suite, 1 Bedroom
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Candle Hanoi
  • Candle Hotel
  • Candle Hotel Hanoi
  • Super Hotel Candle Hanoi
  • Super Hotel Candle
  • Super Candle Hanoi

Policies

Children under 5 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for VND 650190 per night

Buffet breakfast is offered for an extra charge of VND 364448 for adults and VND 182224 for children (approximately)

Cribs/Infant beds are available for VND 433460.00 per night

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Number of spa tubs - 2
  • Steam room
  • Sauna
Working away
  • Number of meeting rooms - 4
  • Conference space
  • Meeting rooms 4
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 2013
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a steam room.

The spa is open daily.

Dining

Onsite venue - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.

Super Hotel Candle, Hanoi’s small print

Also known as

  • Candle Hanoi
  • Candle Hotel
  • Candle Hotel Hanoi
  • Super Hotel Candle Hanoi
  • Super Hotel Candle
  • Super Candle Hanoi

Policies

Children under 5 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for VND 650190 per night

Buffet breakfast is offered for an extra charge of VND 364448 for adults and VND 182224 for children (approximately)

Cribs/Infant beds are available for VND 433460.00 per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 75 reviews

Super Hotel Candle, Hanoi
Fair2.0 / 5
This was not a 3 star hotel. The hotel was grubby, the carpets threadbare, the bedding and rooms were damp, we had a rodent walk between the ceiling and the floor above, the wires we were coming away from the plug sockets and the staff were more occupied with their phones than attending to guests. The laundry service was also expensive.
3 night trip with friends
Super Hotel Candle, Hanoi
Excellent4.0 / 5
Good experience.
I was upgraded to a serviced apartment, which included 2 bedrooms, living room, a kitchen with a laundry machine and stove. But no fridge! I asked at the front desk and they promptly brought a fridge, but it was a little strange. However, I can say that this is a pretty good hotel and doesn't get enough credit. Location isn't great, but it's a sort taxi to downtown and the area will change greatly in the next year or so with the addition of the new Lotte hotel down the street. Food at the restaurant was pretty good and much better than what other reviewers had suggested. I think my rom needed a through scrub, but was fairly clean. For the price, this is a great deal.
1 night business trip
Super Hotel Candle, Hanoi
Good3.0 / 5
Nice hotel but in bad location
The hotel itself is nice, clean with friendly staff. Hot water is good and powerful. The rooms is big and spacious, with a small basin and many drawer. There are many power plug with international adaptor so good for charging many devices. Free wifi and free breakfast. However, the wifi need to keep on logging in every time and wifi speed is not fast. Once bath, the water will flow and wet the flow. Corridor is dark. The location is bad as there is nothing around the hotel. Food serves in the hotel restaurant is not good.
2 night business trip
Super Hotel Candle, Hanoi
Excellent4.0 / 5
Not bad but a few inconvenient
We had personal affairs to attend in the west side of Hanoi so we thought that Candle location would be a plus: it is not so bad but it was difficult for the taxi to get to the hotel as Doi Can Road is one way for car (not for motorcycles) . For your information, It cost us 100 000 VNM$ (+_5$ USD) to get to the old town and 125 000 for coming back (we went there one night) Staff was very nice, smiling and friendly. We took the deluxe room- big enough but contrary to the description on Hotels.com, there was not a washer-dryer in the room and no indication of where there could be one. The air conditioning unit keep stopping In the middle of the night (we were there 4 nights) which was not so nice in September in Hanoi! Breakfast was good. Swimming pool need a bit of love: no towel, a bit dirty.. No air conditioning in the fitness center and no towel (well, sometime, they had facecloth ) . Overall, for the price, it is not a bad hotel.
1 night trip
Super Hotel Candle, Hanoi
Outstanding5.0 / 5
Pleasant surprise
Didn't expect too much, but the Candeo (or Candle, as it's in the process of rebranding to) will be my new default hotel in Hanoi. Lovely attentive staff, great location (there is life around the hotel, compared to the Crowne Plaza, which is out in the sticks), good breakfast, and a very decent price.
1 night business trip

See all reviews

Super Hotel Candle, Hanoi

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