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Old Customs House Inn, Key West

2 stars
124 Duval StreetKey WestFL33040United States of America, 800-491-6126
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2.9 / 5
Location
Great location
Bar
Standard bar
Service
Service could be improved
Comfort
More comfort would be nice
143See all 143 Hotels.com reviews
From 146 reviewsTripAdvisor Traveller Rating

Old Customs House Inn, Key West

Hotel Info: 866-539-8117

from $129
  • Standard Suite (3 Queen Beds)
  • Standard Studio, 1 Queen Bed

At a glance

Key facts

Hotel size

  • This hotel has 4 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
If you arrive at the property after hours, you'll need to check in at an alternate location: Worlds Smallest Bar
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only *

  • 1 per room (up to 20 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Also known as

  • Customs House Inn
  • Old Customs
  • Old Customs House
  • Old Customs House Inn
  • Old Customs House Inn Key West
  • Old Customs Key West
  • Old Customs House Hotel Key West

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property does not have elevators.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Spring Break deposit: USD 500.00 per stay (for stays between 01 03 - 31 03)

  • Resort fee: USD 25.00 per accommodation, per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Pets are allowed for an extra charge of USD 15.00 per accommodation, per stay

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Bicycle rentals nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
Facilities
  • Number of buildings/towers - 2
  • Year Built 1882
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
More
  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Smallest Bar in Key West - This bar overlooks the garden.

Cuban Cafe - Overlooking the garden, this restaurant specializes in Cuban cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Old Customs House Inn, Key West’s small print

Also known as

  • Customs House Inn
  • Old Customs
  • Old Customs House
  • Old Customs House Inn
  • Old Customs House Inn Key West
  • Old Customs Key West
  • Old Customs House Hotel Key West

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property does not have elevators.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Spring Break deposit: USD 500.00 per stay (for stays between 01 03 - 31 03)

  • Resort fee: USD 25.00 per accommodation, per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Pets are allowed for an extra charge of USD 15.00 per accommodation, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

2.9 /5 from 143 reviews

Old Customs House Inn, Key West
Poor1.0 / 5
Had a terrible experience. The room (#4)was completely infested with bed bugs. I complained with the owner and he told me that he was going to throw away the matrees and spray the frame. When I asked for a refund buth the hotel and HOTELS.COM refused.
1 night business trip
Old Customs House Inn, Key West
Good3.0 / 5
Great Location- hard bed.
Great location! I did not know that they did not open until 3 so I had to walk around with my luggage for 2 1/2 hours. There was no soap in my room on the first day.
3 night trip
Old Customs House Inn, Key West
Excellent4.0 / 5
Great location
Locks need fixing.
1 night trip with friends
Old Customs House Inn, Key West
Poor1.0 / 5
OMG
No front desk. No service. Light switch sparked. Ceiling fan was loose. French doors to outside had see through sheer curtains. Parrot outside door in filthy cage - uncared for, squawked constantly - lonely. Multiple power cords plugged into one outlet. Thin mattress. Bed covering did not cover bed. On and On - horrible place.
2 night romance trip
Old Customs House Inn, Key West
Excellent4.0 / 5
In the THICK of it
Great hosts who also run world's smallest bar. Close enough to stumble to late at night. Also close to everything one would do at Key West. Not a 5 star service, but great place to sleep in comfortable room. Will return.
4 night trip

See all reviews

Old Customs House Inn, Key West

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