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Grand Oasis Tulum - All Inclusive, Akumal

3.5 stars3.5 stars
251 Carretera ChetumalAkumalQROO77780Mexico, 800-491-6126
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Good3.7 / 5
  • The property delivers everything promised. Our accommodations included wifi, use of the…May 10, 2017
  • Our 2nd trip to Grand Oasis Tulum. We booked the Grand ocean view rooms with the…Feb 16, 2017
83See all 83 Hotels.com reviews
From 1,883 reviewsTripAdvisor Traveller Rating

Grand Oasis Tulum - All Inclusive, Akumal

Hotel Info: 866-539-8117

from $194
  • Sian Kaan
  • Sian Kaan
  • Grand Plus (additional amenities and children eat and stay free)
  • Grand Room (children eat & stay free, Non Refundable)
  • Standard Room, Oceanfront
  • Room, Garden View, Garden Area
  • Standard room, garden view with smart car included for 1 day
  • Club Room Sian Kaan, 1 king bed, beachfront with Smart car included for 1 day
  • Room, Ocean View
  • Standard Room, Garden View
  • Room, Pool View
  • Club Room, 1 King Bed (Sian Kaan)
  • Oasis Lite (access to 8 restaurants and 7 bars)
  • Standard Room, Ocean View, Oceanfront (Smart Car included for 1 day)

At a glance

Key facts

Hotel size

  • This hotel has 228 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Travelling with others

Children

  • No cribs (infant beds)

  • Free children's club (ages 9 - 12)

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas *

Transportation

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)

Also known as

  • Grand Oasis Tulum All Inclusive
  • Grand Oasis Tulum All Inclusive Akumal
  • Grand Oasis Tulum Riviera Maya/Akumal, Mexico

Policies

This property does not have elevators.

Mandatory fees

Cash deposit for Spring Break: USD 30.00 per stay for guests under 25 years old staying between 15 03 - 16 04

Optional extras

WiFi is available in public areas for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 12 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Beach towels
  • Free pool cabanas
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • ATM/banking
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
More
  • Daily housekeeping

Special features

All inclusive

Kids' club

  • Supervised activities for children between 9 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Yoga

Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Dining and beverage availability limited at one or more venues

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Not included
  • Use of golf equipment
  • Scuba-diving certification
  • Scuba-diving lessons
  • Tennis racquets
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Kin-Ha Spa. Services include deep-tissue massages, hot stone massages, massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Cocoa - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Sarape - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Careyes Terrace - This restaurant serves lunch only. Guests can enjoy drinks at the bar. Reservations are required.

Arrecifes - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Careyes Restaurant - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Grand Oasis Tulum - All Inclusive, Akumal’s small print

Also known as

  • Grand Oasis Tulum All Inclusive
  • Grand Oasis Tulum All Inclusive Akumal
  • Grand Oasis Tulum Riviera Maya/Akumal, Mexico

Policies

This property does not have elevators.

Mandatory fees

Cash deposit for Spring Break: USD 30.00 per stay for guests under 25 years old staying between 15 03 - 16 04

Optional extras

WiFi is available in public areas for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.7 /5 from 83 reviews

Grand Oasis Tulum - All Inclusive, Akumal
Outstanding5.0 / 5
Foodie dream resort, away from the crowds
Best food in any resort I've been to. Cocoa was phenomenal - exquisite presentation, taste and service. Buffet was delicious as well. Restaurant reservation process needs to improve - had to reserve between 4-5PM and space was very limited. Coffee shop was terrific! Note the child restrictions in many restaurants/activities/beach/pools. Even though our 15 year old is bigger than our 19 year old, they wouldn't allow him to go to the restaurants with restrictions. The evening shows, Pablo the pianist, nighttime DJ's and lobby bar were all fantastic. Very polite staff. Really had a wonderful time. Tulum was a short drive and Akumal turtle sanctuary right around the corner. Wish there were a few more activities or late night snack options.
3 night family trip
Grand Oasis Tulum - All Inclusive, Akumal
Excellent4.0 / 5
Quiet and good food
Hotel was quiet with nice pools. Food was good better than other all inclusive's we have stayed in. Service was very friendly and felt very safe at this hotel. Only complaint and it's not a big one, but wish they had played more upbeat music around the hotel particularly the bars. The sports bar had no music at all which was disappointing. Good array of all inclusive alcohol to choose from as well. Liked that the infinity pool overlooked beach and had a swim up bar. Rent a car to drive down as there is free parking and tulum and Akumal are quick drives away!
4 night trip with friends
Grand Oasis Tulum - All Inclusive, Akumal
Outstanding5.0 / 5
Excelent staying!
It was EXCELENT!!! All the employees are really kind, and the service is perfect. I love GRAND OASIS TULUM hotel.
4 night romance trip
Grand Oasis Tulum - All Inclusive, Akumal
Outstanding5.0 / 5
Outstanding Resort The Grand Oasis
Read reviews posted by others none of which I believe to be an honest evaluation. The food was ok the buffet and Italian restaurant was very good. The complex was quiet clean and well managed. Service was outstanding the room being an ocean front in the grand resort was increadable 50 ft from the water edge beautifully appointed. This is by far the best I have stayed at because of its size its extremely quiet and restfull. I will return.
Romance trip
Grand Oasis Tulum - All Inclusive, Akumal
Poor1.0 / 5
Do not stay at the Grand Oasis Tulum - dreadful
This hotel is being renovated in every section and they are still booking rooms in unfinished sections. One room had a bad sewage smell and the second room smelled of paint. The shower was leaking and they sent maintenance several times without moving us. The staff say no immediately when asked something without even checking. You can only book a table in one of their restaurants between 4.00pm and 5.00pm and they are usually fully booked within 5 minutes. We could only get a table one night in two weeks and had to eat at the buffet the rest of the time. No point in us going for all inclusive when we couldn't use this facility. This hotel needs a lot of work with their customer experience (apart from the bellboy's who went out of their way to help us). We were very disappointed with the stay and would not recommend this hotel to anyone.
1 night trip with friends

See all reviews

Grand Oasis Tulum - All Inclusive, Akumal

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