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Grand Residences Riviera Cancun, Puerto Morelos

5 stars
Blvd. El Cid, Unidad 28 Lote 1Manzana 20 Supermanzana 3, Puerto MorelosQROO77580Mexico, 800-491-6126
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Outstanding4.9 / 5
Vibe
Awesome vibe
Room
Great room
Food
Delicious food
Value
Fairly good value for money
144See all 144 Hotels.com reviews
From 641 reviewsTripAdvisor Traveller Rating

Grand Residences Riviera Cancun, Puerto Morelos

Hotel Info: 866-539-8117

from $197
  • Junior Suite Resort View
  • Master Suite Ocean View (HOT DEAL)
  • Junior Suite, Ensuite
  • Suite, One King Bed (Beachfront Suite King)
  • Suite, 1 Bedroom, Ocean View
  • Master Suite Resort View
  • Villa, 3 Bedrooms, Sea View
  • Two Bedroom Suite Resort View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Three Bedroom Suite Resort View
  • Deluxe Penthouse
  • Junior Suite Ocean View
  • Suite, 2 Bedrooms, Garden Area
  • Junior Suite Ocean View (HOT DEAL)
  • Junior Suite, Garden View
  • Master Suite Ocean View
  • Suite, 2 Bedrooms, Ocean View
  • Junior Suite, Ocean View (HOT DEAL)
  • Junior Suite (HOT DEAL)
  • Deluxe Suite, Ocean View
  • Suite, 1 Bedroom, Garden Area
  • Junior Suite with Jacuzzi

At a glance

Key facts

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4 PM-1 AM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details. Please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Other information

  • All-inclusive rates available
  • Resort fee included

Also known as

  • Cancun Residences
  • Grand Residences Cancun
  • Grand Residences Riviera
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Puerto Morelos

Policies

Guests staying through a Saturday night may be required to move rooms with hotel assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 3800.00 per night

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Breakfast costs between MXN 125 and MXN 265 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Breakfast (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Spa treatment room(s)
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 7
  • Year Built 2013
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Grand Residences Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Water fitness

Entertainment
  • Onsite entertainment and activities

Other inclusions
  • Roundtrip airport transfers

Not included
  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa tub
  • Playground on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Grand Residences Riviera Cancun, Puerto Morelos’s small print

Also known as

  • Cancun Residences
  • Grand Residences Cancun
  • Grand Residences Riviera
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Puerto Morelos

Policies

Guests staying through a Saturday night may be required to move rooms with hotel assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 3800.00 per night

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Breakfast costs between MXN 125 and MXN 265 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.9 /5 from 144 reviews

Grand Residences Riviera Cancun, Puerto Morelos
Outstanding5.0 / 5
12 star
Fantastic, couldn't say enough , better than a ritz
1 night romance trip
Grand Residences Riviera Cancun, Puerto Morelos
Outstanding5.0 / 5
We had a great stay at the Grand Residences. We have stayed at a lot of 5 star hotels all over the world and this hotel had the most beautiful rooms and some of the best service I have ever received. This resort sets the standard for all other 5 star hotels. This is a best kept secret!
1 night family trip
Grand Residences Riviera Cancun, Puerto Morelos
Outstanding5.0 / 5
Outstanding resort experience
The customer service was outstanding! The staff was friendly and professional. They went the extra mile to make you feel special. Food was also excellent. A+
4 night romance trip
Grand Residences Riviera Cancun, Puerto Morelos
Outstanding5.0 / 5
Grand Residences Riviera Puerto Morales
"A TRUE 5-star service experience" I can't begin to tell you about the service of this hotel; by far the best I have ever had! Our driver met us at the airport supplying us with water and cold towels. Upon arriving at the Grand Residences Riviera Cancun, we were then greeted by Francisco. A choice of either Fruit Punch or Margarita as our welcome drink was provided. We were then given a personal tour of the resort, ending in our Junior Suite with an ocean view. The hotel was amazing in every aspect. The amenities, staff (Our waiters Joshua and Tomas), food, cleanliness, room was excellent. Room service is available 24/7 and the menu offers an extensive assortment of foods and drinks. The staff is very attentive and courteous. The pool is very clean with three Jacuzzis. The room has everything you need; the bed and pillows are very comfortable; the main bathroom is amazing, especially the shower.The food was much better than we expected from breakfast, lunch, and dinner which were all delicious. We will definitely be returning, as this has been one of the best stays in over a dozen trips to Mexico
5 night family trip
Grand Residences Riviera Cancun, Puerto Morelos
Outstanding5.0 / 5
I would rate this stay as one of the best places we have ever stayed ( and Travelled a lot!)...the people and service were exceptional! from the moment we were picked up at the airport. I was actually liked everyone who worked there was a part owner. we will return, and you should put on your list to go.
3 night romance trip

See all reviews

Grand Residences Riviera Cancun, Puerto Morelos

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