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Mercure Serpong Alam Sutera, Tangerang

4-star4 stars
Jl Alam Sutera Boulevard Kav23Serpong, TangerangBanten15325Indonesia

4-star hotel in Tangerang with outdoor pool, restaurant
  • Free WiFi and free parking
Great location
Fantastic service
78See all 78 reviews
From 563 reviewsTripAdvisor Traveller Rating

Mercure Serpong Alam Sutera, Tangerang

from $46
  • Privilege, Room
  • Superior Room
  • Privilege, Room
  • Superior Room

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 2 PM-4 PM
  • Check-out time is noon
Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available on request) *


  • Free self parking


  • Area shuttle *

  • Free shopping center shuttle
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Bicycle rentals on site
  • Golfing nearby
Working away
  • Business center
  • Meeting rooms 3
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Maniz Pool Deck - This bar serves light fare only. Open daily.

Mocca - Onsite lobby lounge. Open daily.

Mercure Serpong Alam Sutera, Tangerang’s small print

Also known as

  • Alam Sutera Serpong
  • Mercure Alam Sutera
  • Mercure Serpong
  • Mercure Serpong Alam
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Tangerang


For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 145200 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Mercure Serpong Alam Sutera, Tangerang


  • Heart of Tangerang
  • Omni Hospital - 2 min walk
  • Living World - 2 min walk
  • Summarecon Mall Serpong - 2.7 mi / 4.3 km
  • Ocean Park - 3.9 mi / 6.3 km
  • Eka Hospital - 4.4 mi / 7.1 km
  • Gading Raya Golf Course - 4.7 mi / 7.5 km
  • TangCity - 5 mi / 8 km

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 42 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 49 min drive
  • Serpong Rawa Buntu Station - 19 min drive
  • Pondok Jurangmangu Station - 21 min drive
  • Tangerang Tanah Tinggi Station - 21 min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Recent reviews

Fabulous 8.6 From 78 reviews

Mercure Serpong Alam Sutera, Tangerang
Very Good8.0
Good place to stay
Very good hotel. Just opposite to the Living World department store. Good Room with proper amenities. But not sure why maid changed only one set of towel since there's 2 guests. And also not add bottles of cola and juice at mini bar? But however, the buffet breakfast was so nice. The staff were so friendly and helpful but a bit problem since some of them cannot speak English. But, so nice staff. Very impressive.
JANNARI, us3 night business trip
Mercure Serpong Alam Sutera, Tangerang
To loud Hotel
Televison did not work I changed the room. The other room did have a nice pool view, but unfortunaltly the rooms does have all very very thin can hear everything from the neighbour rooms and they can HEAR YOU too! In the morning there was a very very loud gym traning at 5.30 AM!! The reception lady told me...that this is every Sundays morning..haha!! be careful with these side of room next to swimming pool..! The windows was vibrating from the loud music and the windows do not protect at hear everything..the loud motorbikes just close to the crossing/junction ..!! The stuff just said sorry, not a real sorry with an excuse.. Bad management behaviour. The breakfast was great , the rooms are really nice and the near mall very nice for shopping by walking distance...but its not good to catch sleep!
Gerd, us1 night business trip
Mercure Serpong Alam Sutera, Tangerang
Cleanliness needs improvement
Generally ok but cleanliness especially bed linen needs improvement.
A Traveler, sg2 night trip
Mercure Serpong Alam Sutera, Tangerang
Very Good8.0
Cozy Hotel
comfortable and Good variant of Food
A Traveler, as1 night trip
Mercure Serpong Alam Sutera, Tangerang
Very Good8.0
Great hotel and location
Spacious room. Good breakfast spread. Good location with Living World Mall just across the road.
A Traveler, sg1 night trip

See all reviews

Mercure Serpong Alam Sutera, Tangerang

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