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Mercure Serpong Alam Sutera, Tangerang

4 stars4 stars
Jl Alam Sutera Boulevard Kav23Serpong, TangerangBanten15325Indonesia
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Excellent4.5 / 5
Room
Great room
Location
Great location
Cleanliness
Clean
WiFi
Good internet service
83See all 83 Hotels.com reviews
From 391 reviewsTripAdvisor Traveller Rating

Mercure Serpong Alam Sutera, Tangerang

from $51
  • Superior Room, 1 Queen Bed
  • Privilege, Room, 1 Double Bed
  • Privilege, Room, 2 Single Beds
  • Superior Room, 2 Single Beds

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-4 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Also known as

  • Alam Sutera Serpong
  • Mercure Alam Sutera
  • Mercure Serpong
  • Mercure Serpong Alam
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Tangerang

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 121000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Bicycle rentals on site
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 4
  • Meeting rooms 3
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Maniz Pool Deck - This bar serves light fare only. Open daily.

Mocca - Onsite lobby lounge. Open daily.

Mercure Serpong Alam Sutera, Tangerang’s small print

Also known as

  • Alam Sutera Serpong
  • Mercure Alam Sutera
  • Mercure Serpong
  • Mercure Serpong Alam
  • Mercure Serpong Alam Sutera
  • Mercure Serpong Alam Sutera Hotel
  • Mercure Serpong Alam Sutera Hotel Tangerang
  • Mercure Serpong Alam Sutera Tangerang

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for IDR 400000 per night

Buffet breakfast is offered for an extra charge of IDR 121000 per person (approximately)

Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 83 reviews

Mercure Serpong Alam Sutera, Tangerang
Fair2.0 / 5
To loud Hotel
Televison did not work ..so I changed the room. The other room did have a nice pool view, but unfortunaltly the rooms does have all very very thin walls....you can hear everything from the neighbour rooms and they can HEAR YOU too! In the morning there was a very very loud gym traning at 5.30 AM!! The reception lady told me...that this is every Sundays morning..haha!!..so be careful with these side of room next to swimming pool..! The windows was vibrating from the loud music and the windows do not protect at all..you hear everything..the loud motorbikes just close to the crossing/junction ..!! The stuff just said sorry, not a real sorry with an excuse.. Bad management behaviour. The breakfast was great , the rooms are really nice and the near mall very nice for shopping by walking distance...but its not good to catch sleep!
1 night business trip
Mercure Serpong Alam Sutera, Tangerang
Excellent4.0 / 5
Sleepless; bad Air Condition system.
1. Sleepless! The Air Condition fan in the room is very noisy. 2. The water in the bathroom is not strong enough.
1 night romance trip
Mercure Serpong Alam Sutera, Tangerang
Excellent4.0 / 5
lovely
nice bed and pillows
1 night romance trip
Mercure Serpong Alam Sutera, Tangerang
Outstanding5.0 / 5
Great hotel at nice location
We enjoyed our little sweet escape at this hotel. The room really comfort with a nice surrounding area, the living world mall and many restaurants just opposite the hotel. The breakfast just average, not many food selection.
1 night trip
Mercure Serpong Alam Sutera, Tangerang
Outstanding5.0 / 5
Perfect for our weekend trip
The hotel location is perfect for us who had to attend function in the area. The hotel is new and clean. Customer service great too. Only if it could start offering breakfast buffet like other hotels are. But overall love it and would definitely come back.
2 night trip

See all reviews

Mercure Serpong Alam Sutera, Tangerang

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