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All properties in La Cruz de Huanacaxtle, Nayarit, Mexico
1 room, 2 adults

Grand Matlali Hills Resort & Spa Natural Experiences

4.5-star4.5 stars
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734, Mexico

Upscale beach property with free beach shuttle, near Playa Bucerias
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Villas are great , sraff are friendlyAug 28, 2020
  • They need to work on the service Jun 30, 2020

Grand Matlali Hills Resort & Spa Natural Experiences

from $124
  • Tropical View Junior Suite - All Inclusive
  • Ocean View Junior Suite - All Inclusive
  • TROPICAL VIEW ALL INCLUSIVE - KIDS FREE
  • Tropical View Junior Suite - European Plan

What’s around Grand Matlali Hills Resort & Spa Natural Experiences

Landmarks

  • Playa Bucerias - 32 min walk
  • Marina Riviera Nayarit at La Cruz - 20 min walk
  • La Cruz Sunday Market - 28 min walk
  • La Cruz Square - 33 min walk
  • Destiladeras Beach - 6.2 mi / 9.9 km
  • Nuevo Vallarta Beach - 6.8 mi / 11 km
  • Flamingos Golf Club - 5.4 mi / 8.7 km
  • El Cora Crocodile Sanctuary - 8.8 mi / 14.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Size

  • 90 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site (limited)

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Food and drink
  • 4 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Barbecue grills
Things to do
  • Free beach shuttle
  • Beach sun loungers
  • Outdoor pool
  • Spa tub
  • Steam room
  • Ecotours on site
  • Hiking/biking trails on site
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Beach umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and beverages included

Not included
  • Airport transfers

Dining

Restaruant Rodizzio - Onsite restaurant.

Restaurant Huanacaxtle - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Restaurant Raixes - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open select days.

Beach Club Eva Mandarina - This beachfront family restaurant serves lunch only. Open daily.

Recreation

On Site

  • Spa tub
  • Steam room
  • Ecotours on site
  • Hiking/biking trails on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Skydiving nearby

Grand Matlali Hills Resort & Spa Natural Experiences’s small print

Also known as

  • Grand Matlali Hills Spa
  • Grand Matlali Hills Spa All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Matlali Hills Resort & Spa Natural Experiences

  • Does Grand Matlali Hills Resort & Spa Natural Experiences offer free cancellation for a full refund?
    Yes, Grand Matlali Hills Resort & Spa Natural Experiences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Matlali Hills Resort & Spa Natural Experiences?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Matlali Hills Resort & Spa Natural Experiences?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Grand Matlali Hills Resort & Spa Natural Experiences?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Matlali Hills Resort & Spa Natural Experiences?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Matlali Hills Resort & Spa Natural Experiences?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Grand Matlali Hills Resort & Spa Natural Experiences?
    Yes, there are 4 onsite restaurants, featuring beachfront dining and international cuisine. Nearby restaurants include Frascati (2.2 mi), MEZZOGIORNO (2.7 mi), and Toscana Mia (2.7 mi).
  • Is airport shuttle service offered by Grand Matlali Hills Resort & Spa Natural Experiences?
    Yes, an airport shuttle is available.

Recent reviews

Good 7.0 From 168 reviews

Fair 4.0
Wish we experienced it
We were not able to locate the hotel which was disappointing I’m sure it is a great experience for some.
Darlene, us1 night trip
Exceptional 10.0
Fun in Mexico
It was amazing
Robert, us2 night trip
Poor 2.0
Stay Away!
everything advertised on website is a bunch of baloney this hotel does not offer room service and does not have 5 restaurants it has 1 mediocre buffet, 1 restaurant available daily for dinner which seats about 60 max and and is completely booked everyday. only 1 vehicle for transportation around hotel for 1900 guest! it takes hours to get to eat unless you plan on taking a hike to get to anywhere including the pool, and the ocean?... its a 25 minute cattle truck drive away from hotel. my son complained about no hot water no plug for bathtub no washcloths gees in the end we were so fed up with chaos that We ended up leaving 3 days early upon checking there was no internet service, we waited as long we could, we were not about to miss our flights due to internet issues so the manager promised a refund which now is not happening after speaking w/ hotels.com reps. We paid an additional $1000 for ocean view and got same mountain few as our son. As far as Im concerned Management should be fired, no order with staff no order with housekeeping. No order with food servers. The hotel is nice but it needs maintenance and staff tiles on pool were missing walls were chipping in dining locks didnt work in public bathrooms etc. the list goes on but im only allowed so many characters Dont stay here this hotel should be removed from hotels.com website
Diana, us7 night family trip
Exceptional 10.0
Great Place to stay. Loved the views, the service.
George, us6 night trip
Good 6.0
Good but not as expected
There's only one pool for children and its cold. The pool at the room is cold and you get charged us$50/day to heat it. Food is good but nothing to talk about, the all inclusive is very bad quality, except for the dinner restaurants. People is very kind but wit limited resources.
mx4 night family trip
Poor 2.0
Terrible
Terrible food and drinks. Total ripoff. An insult to serve such awful food and drink and poor service. Couldn’t wait to leave.
ca4 night romance trip
Very Good 8.0
Romantic getaway
This resort is definitely for those seeking to relax. Lots of vegetation throughout the resort, and views of the ocean from the hill is breathtaking. The service is impeccable. The buffet always had variety though nothing really stood out. We never got sick at the resort. There is a shuttle to the beach every 30 minutes between 10am-5pm. However this resort has lots of stairs so it’s not mobility friendly. It’s not the resort’s fault since it is on a hill. Bring bug spray! I’m already recommending to friends.
Rebeca, ca1 night romance trip
Exceptional 10.0
Un hotel muy bello con personal amable. Las cenas de especialidades son deliciosas. La limpieza es muy buena y las instalaciones están bien conservadas. Las habitaciones son amplias y muy cómodas. Mi reconocimiento a Maricruz, quien atiende a los huéspedes en la zona de albercas para llevar bebidas y snacks. A Julio, bar tender de la alberca principal y los conductores de los transfer en el hotel y al equipo de meseros del restaurante RAIXES capitaneados por René.
JORGE JOSUE, mx3 night family trip
Exceptional 10.0
servicio de comida pésimo
Muy bonito hotel pero muy mala organización para la cena según era por reservación y me hicieron esperar 25 mins y después no me dejaron pararme a comer me sentaron y lo peor cuando fui al buffet no había nada y me dijeron es q queda nada más muy molesto
Alejandro, mx1 night trip
Good 6.0
decepcionante el servicio, las instalaciones de 1a
ULISES, mx4 night trip

Grand Matlali Hills Resort & Spa Natural Experiences

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