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Hotel Tonchala

Photo gallery for Hotel Tonchala

Outdoor pool
Front of property – evening/night
Family dining
Reception
Designer toiletries, hair dryer, bidet, towels

Overview of Hotel Tonchala

Hotel Tonchala

3.0 star property
3-star hotel with outdoor pool, near Ventura Plaza Commercial Center
7.6 out of 10 Good
7.6/10 Good

57 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Av. 0 Calle 10 Esquina, San José de Cúcuta, Norte de Santander, 780
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Outdoor pool
  • Children's pool
  • Room service
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area
  • Daily housekeeping

Room options

About this area

What's nearby

  • Heart of Cúcuta

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 5 min drive

Restaurants

  • McDonald's - 6 min walk
  • Juan Valdez Café - 4 min walk
  • Londero's Express - 2 min walk
  • Bacanal Bar & Caféf - 5 min walk
  • JuanK - 2 min walk

About this property

Hotel Tonchala

A great choice for a stay in Cúcuta, Hotel Tonchala is only 3.4 mi (5.4 km) from the airport. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the pool bar. Fellow travellers like the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 1:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–10 AM
  • Restaurant
  • Poolside bar
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Access to nearby outdoor pool
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Separate dining area

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Children & extra beds

  • Rollaway beds are available for COP 69998.0 per day
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:30 AM to 7:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.

Also known as

Hotel Tonchala Cucuta
Hotel Tonchala
Tonchala Cucuta
Tonchala
Hotel Tonchala Hotel
Hotel Tonchala San José de Cúcuta
Hotel Tonchala Hotel San José de Cúcuta

Frequently asked questions

Does Hotel Tonchala offer free cancellation for a full refund?
Yes, Hotel Tonchala does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Tonchala?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Tonchala?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:30 AM to 7:30 PM.
Are pets allowed at Hotel Tonchala?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Tonchala?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Tonchala?
You can check in from 1:00 PM - anytime. Check-out time is 1:00 PM.
What is there to do at Hotel Tonchala and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include access to a nearby outdoor pool.
Are there restaurants at or near Hotel Tonchala?
Yes, there's an on-site restaurant.
What's the area around Hotel Tonchala like?
Hotel Tonchala is a short 5-minute drive from Cucuta (CUC-Camilo Daza Intl.) and 3 minutes' walk from Ventura Plaza Commercial Center.

Reviews

7.6

Good

8.3/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Fair

I paid for a king bed room and the staff put me in a room of a small bed. I had to wait to talk to another staff member on the night so he could change my room. The first staff was negative and dint want to help me.
Joycel, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Ernesto, 1-night trip
Verified Hotels.com guest review

8/10 Very good

JUAN, 1-night trip
Verified Expedia guest review

2/10 Poor

Daniel, 1-night trip
Verified Orbitz guest review

6/10 Good

El hotel es antiguo, pero esta muy bien conservado, el chequeo fue sumamente rapido; esta muy bien ubicado. Sin embargo, el desayuno es bastante decepcionante. Muy pocas opciones, nada bueno que decir alli. En el area de la piscina, sin atencion, sin toallas, y no le habia hecho limpieza adecuada pues estaban flotando en el agua restos de vegetacion y hasta una bolsa de plastico.
Oscar, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Robert, 1-night trip
Verified Expedia guest review

4/10 Fair

Property was clean, but clearly this hotel is in downhill. Staff was friendly. Breakfast was disappointing.. depressing… The rate is exorbitant for the value I paid. I’ll never come back.
Edgar, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

carlos e, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose B, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fernando, 1-night trip
Verified Expedia guest review