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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Aloft Cancun, Cancun

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500, Mexico

Hotel with outdoor pool, connected to the convention center, near Cancun Convention Center
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,273 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
WiFi
Good internet service
Cleanliness
Clean
Value
Fairly good value for money

Aloft Cancun, Cancun

from $80
  • aloft, Room, 2 Queen Beds, Lagoon View
  • aloft, Room, 1 King Bed, Ocean View
  • aloft, Room, 1 King Bed, Lagoon View
  • aloft, Room, 2 Queen Beds, Ocean View
  • aloft, Room, 2 Queen Beds, Lagoon View
  • Junior Suite, 1 King Bed, Lagoon View
  • Junior Suite, 1 King Bed, Ocean View
  • Room, Non Smoking

What’s around Aloft Cancun, Cancun

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 35 min walk
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 43 min walk
  • Cancun Convention Center - 1 min walk
  • Caracol Beach - 3 min walk
  • Forum Beach - 3 min walk
  • Delphinus Dreams - 5 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

At a glance

Key facts

Hotel size

  • This hotel has 177 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Steam room
  • Sauna
  • Bicycle rentals nearby
  • Billiards or pool table
Working away
  • Conference space size (feet) - 366
  • Conference space size (meters) - 34
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Disabled parking
  • Wheelchair accessible path of travel
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Nook - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

WXYZ bar - This restaurant specializes in Mexican cuisine and serves light fare only.

Splash - This beach restaurant specializes in international cuisine and serves light fare only.

Refuel - This coffee shop serves light fare only.

Aloft Cancun, Cancun’s small print

Also known as

  • Aloft Cancun
  • Aloft Cancun Hotel Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun

Policies

Guests must contact this hotel in advance to reserve a crib (infant bed)/rollaway bed. Placement based on availability. Contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the health club or fitness facility.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 249 for adults and MXN 149 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.4 From 713 reviews

Exceptional 10.0
Perfect location.
Jess, us1 night business trip
Very Good 8.0
Room cleanup was slow.. we didn’t get fresh linens or towels until almost 6:00 pm. Only one roll of toilet paper which didn’t get replaced until room clean up even though we called. We called for water multiple times and never received it. Otherwise, the rooms were clean, the staff friendly.
Deborah, us2 night trip with friends
Very Good 8.0
Excellent
Jose, usFamily trip
Exceptional 10.0
Great Place!
Easy check-in, great room, great location! They held our luggage after checking-out while we went to Isla Mujeres and they were super nice about it!
Mayra, usFamily trip
Exceptional 10.0
Great even with water shut off
I stayed in three different hotels in Cancun within one week and this was by far the best. The only issue which made me comment is that the water was shut off when I returned to my room around 1:30am. I had an early flight at 7 am which meant I needed to leave around 5am. I was told at 1:30am the water was shut off due to a pipe issue in the basement. Okay; things happen and it should be back on in about 2 hours. However: when I got up to leave I wasn’t able to shower because only hot water was back on. Other than that they have very comfortable beds compared to my other hotels who have crappy hard beds. Room was very nice and clean. Modern. But if you’re looking for a big pool; Aloft isn’t it. Their pool is on the roof and doesn’t come close to the other pools at the other hotels I stayed at. They had resort style pools and another had infinity style pool. Didn’t eat there so I don’t know how the food is there. Great location!
Michele, us1 night trip with friends

Aloft Cancun, Cancun

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