Ibis Styles Blackpool, Blackpool

Very disappointing stay, after booking 3 nights we left after 2. Entrance to hotel is very unappealing and looks dated, carpet could do with a very good clean. Lifts were not working properly so we had to carry our suitcases up to the 1st floor reception. At reception we were handed our room card but no explanation of where room was. On finding our room there was an overpowering smell of air freshener. Whilst the bathroom was clean enough, there was a rather unpleasant smell from the toilet which the air freshener was attempting to mask. No heating in the room, just a small plug in heater which smelt like it was burning when we switched it on. The windows also could not be opened. The kettle had a burnt element which we took back to reception and swapped for a new one. Hairdryer also dodgey.Due to a health issue we needed an extra pillow on our bed. We asked a receptionist who said she would look for one and get back to us in the next 15minutes. No sign of her 2 hours later so we went back to reception again and saw a different receptionist. Fortunately she was much more helpful and scoured the whole hotel for spare pillows. She then came back to us to state that she couldn’t find any. despite the hotel having 90 rooms there are no spare pillows to be found! We were woken up a number of times during the night owing to the doors having heavy locks which require banging shut to close. TV also did not work and remote was filthy. Fortunately rest of room was clean.

The hotel was even more basic than expected, the room was small and in the lobby on the 3rd floor outside the lifts it smelled of sewerage all the time we were there. Everyone commented when waiting for the lift. Our room wasn’t serviced on Sunday (we went out after lunch but it still should’ve been done) & the whole place really needs updating. At nearly £100 per night we expected better. Wouldn’t stay again or recommend

Dirty room, staff not interested in serving customers (smoking outside) bed was comfy

Good location although outside the hotel looks tired. The rooms were clean and comfortable but the hall ways and stairs smelled like sewage. Not pleasant. Very friendly staff.