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All properties in Medan, Indonesia
1 room, 2 adults

Four Points by Sheraton Medan, Medan

4-star4 stars
Great for familiesThis property has good facilities for families.
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119, Indonesia

4-star hotel with spa, near Medan Mall
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 422 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great room
Tasty breakfast
Fantastic service

Four Points by Sheraton Medan, Medan

from $41
  • Deluxe Room, 1 King Bed (King or Twin)
  • Deluxe Room, 2 Twin Beds
  • Business Room, 1 King Bed, City View (King or Twin)
  • Business Room, 2 Twin Beds, City View
  • Junior Suite, 1 King Bed
  • Grand Suite, 1 King Bed, City View

What’s around Four Points by Sheraton Medan, Medan


  • Heart of Medan
  • Medan Mall - 20 min walk
  • Sun Plaza - 35 min walk
  • Shri Mariaman - 35 min walk
  • Vihara Gunung Timur - 42 min walk
  • Vihara Borobudur - 44 min walk
  • Tjong A Fie's Mansion - 2.4 mi / 3.8 km
  • University of North Sumatera - 2.6 mi / 4.2 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 59 min drive

At a glance

Key facts

Hotel size

  • This hotel has 220 rooms


  • Check-in time 2 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 17

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Elevator
  • ATM/banking
  • Television in common areas
  • Disabled parking
  • Wheelchair accessible path of travel
  • Accessible bathroom
Languages Spoken
  • Chinese
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.


The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.

Four Points by Sheraton Medan, Medan’s small print

Also known as

  • Grand Serela Hotel Medan
  • Hotel Serela
  • Serela
  • Serela Hotel
  • Four Points Sheraton Medan Hotel
  • Four Points Sheraton Medan
  • Four Points by Sheraton Medan Hotel
  • Four Points by Sheraton Medan Medan
  • Four Points by Sheraton Medan Hotel Medan

Optional extras

Rollaway beds are available for IDR 350000.0 per stay

Cribs/Infant beds are available for IDR 350000.0 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.2 From 50 reviews

Exceptional 10.0
Great hotel - comfortable, clean and friendly.
Very comfortable hotel, clean and convenient. Great breakfast, friendly staff. I'll definitely stay here again next time to Medan.
David, usBusiness trip
Fair 4.0
Not too happy
Very slow staff when checking in and checking out, very unprofessional and a bit rude. Stayed for 3 days and the room was not completely ready kind of forgot things...such as toilet paper/ tissues. Definitely will not coming back. Breakfast staff always interrupting us to make sure that we are the hotel's guests by asking our room number.
us3 night romance trip
Very Good 8.0
So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Chee Wan, sg5 night romance trip
Very Good 8.0
nice hotel
nice stay but didn’t get single bed
daniel, id2 night business trip
Exceptional 10.0
Super hotel
The hotel small but really clean & the location super. We will back again if we go to bali
Sari, ie1 night family trip

Four Points by Sheraton Medan, Medan

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