Garuda Plaza Hotel

Photo gallery for Garuda Plaza Hotel

Primary image
Outdoor pool
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board
Minibar, in-room safe, soundproofing, iron/ironing board

Overview of Garuda Plaza Hotel

Garuda Plaza Hotel

3.5 star property
3.5-star hotel in Medan with outdoor pool and restaurant

8 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bar
Jl. Sisingamangaraja No. 18, Medan, North Sumatra, 20213
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour room service
  • Conference center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Medan

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 45 min drive
  • Airport shuttle (surcharge)

About this property

Garuda Plaza Hotel

3.5-star hotel in the city center
Consider a stay at Garuda Plaza Hotel and take advantage of a roundtrip airport shuttle, a hair salon, and dry cleaning/laundry services. Be sure to enjoy a meal at Garuda Cafe, the onsite restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar and a conference center.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A front desk safe, free newspapers, and wedding services
  • An elevator, meeting rooms, and luggage storage
Room features
All guestrooms at Garuda Plaza Hotel feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like safes and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 32-inch TVs with satellite channels and DVD players
  • Electric kettles and daily housekeeping



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 285 rooms
  • Arranged over 7 floors


  • Check-in time from 2:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service

Working away

  • Meeting rooms
  • Conference center (23250 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • An outdoor pool


  • Elevator


  • English

Room amenities

Be entertained

  • DVD player
  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Garuda Cafe - This restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 400000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.


This property accepts credit cards and cash.

Also known as

Garuda Hotel
Garuda Plaza
Garuda Plaza Hotel
Garuda Plaza Hotel Medan
Garuda Plaza Medan
Hotel Garuda Plaza
Plaza Garuda
Garuda Plaza Hotel Hotel
Garuda Plaza Hotel Medan
Garuda Plaza Hotel Hotel Medan

Frequently asked questions

Does Garuda Plaza Hotel offer free cancellation for a full refund?
Yes, Garuda Plaza Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Garuda Plaza Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Garuda Plaza Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Garuda Plaza Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Garuda Plaza Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Garuda Plaza Hotel?
Yes, an airport shuttle is available. The charge is IDR 400000 per vehicle one-way.
What are the check-in and check-out times at Garuda Plaza Hotel?
You can check in from 2:00 PM - midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon.
What is there to do at Garuda Plaza Hotel and nearby?
Garuda Plaza Hotel has an outdoor pool.
Are there restaurants at or near Garuda Plaza Hotel?
Yes, there's an onsite restaurant, Garuda Cafe. Nearby restaurants include Roemah Indonesia Kitchen (4-min walk), Mie Tiong Sim (7-min walk), and Repvblik Kopi (9-min walk).
What's the area around Garuda Plaza Hotel like?
Garuda Plaza Hotel is in the heart of Medan, a short 6-minute walk from Great Mosque of Medan and 8 minutes' walk from Maimun Palace.

Overall score and ratings





Staff & service


Property conditions & facilities

4/10 Fair

The room I stay no.412 . Air cond not runing propely....the room very warm Ba
MUHAMAD, 2-night trip with friends
Verified guest review

6/10 Good

Cyrus, 1-night business trip
Verified guest review

2/10 Poor

Room 454 dont have table phone, no wifi service for 3 days, shifted to room 333 also no wifi service I was not happy because already done full payment online.
Nagaraju, 4-night family trip
Verified guest review

6/10 Good

Stay one night only
This hotel is not suitable for non-smokers people. Open smoking in lobby area is suffocating.
Verified Expedia guest review

8/10 Very Good

Perfectly fine
I booked a night here before a tour commenced from this hotel. After reading other reviews I was expecting the worst but was pleasantly surprised for Sumatra standards. Upon return at end of the trip I was upgraded to bigger room which was quite luxurious. I would recommend if you want to be near mosque, but not convenient for the city centre or train station.
Verified guest review

4/10 Fair

Pleasant, not bad.
Verified guest review

2/10 Poor

Very Noisy Room right by a busy road
Front desk took more than 20 minutes to check us in since they insisted that we had no reservation even after I produced all the reservation print outs. Then they said I had to pay since booking was reservation & it was not prepaid even though print out clearly stated that reservation was fully paid. The room was very noise since it faced road with honking cars & motorcycles. All in all, I would not recommend this hotel to anyone
Verified guest review

4/10 Fair

나를 너무 힘들게 만든 호텔
호텔스닷컴 예약 자체가 확인이 안돼서 거의 두시간을 기다려서 방을 배정 받았는데 호텔 프론트에서 거의200미터 떨어진 골방인데다 구내전화 불통으로 비누 하나 달라고 하려면 왕복 400미터 걸어갔다 와야하는 방으로 배정되고 방 수준은 여인숙 보다 조금 나은 수준. 와이파이는 방에서는 전혀 안되고 TV도 안나오는 상황이라 프론트에 가서 삼십분 동안 항의한 끝에 변두리 모텔 수준 방으로 업그레이드를 받았습니다. 지난번 마닐라 마카티팰리스 호텔을 예약했을때도 그 호텔 최악의 방을 줘서 돈 더내고 업그레이드 했던 기억이 있습니다. 호텔스닷컴은 서비스가 매우 친절하긴 하지만 해당 호텔의 불쾌하고 지저분한 방을 대신 처리하는 사이트라는 생각이 들지 않도록 현지와의 협력을 더욱 강화했으면 좋겠습니다.
Verified guest review