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1 room, 2 adults
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Palms Tulum Luxury Condo Hotel, Tulum

3.5 stars
Escorpion street and Andromeda streetTulumQROO77780Mexico, 800-491-6126
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  • Cancun, Quintana Roo (CUN-Cancun Intl.) 79-min drive; 72.8 miles/117.2 km
  • Free self parking
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)
Outstanding4.6 / 5
Food
Delicious food
Cleanliness
Clean
Comfort
Rather comfortable
Room
Great room
98See all 98 Hotels.com reviews
From 174 reviewsTripAdvisor Traveller Rating

Palms Tulum Luxury Condo Hotel, Tulum

Hotel Info: 866-539-8117

from $63
  • Deluxe Apartment, 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Offsite

  • Beach shuttle *

Also known as

  • Palms Hotel Tulum
  • Tulum Luxury Hotel
  • Palms Luxury Condo Hotel
  • Palms Luxury
  • Palms Luxury Hotel
  • Palms Luxury Hotel Tulum
  • Palms Tulum
  • Palms Tulum Hotel
  • Palms Tulum Luxury
  • Palms Tulum Luxury Hotel
  • Tulum Luxury

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2470 per vehicle (one way)

Beach shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Coffee/tea in a common area
Things to do
  • Beach shuttle (surcharge)
  • Beach cabanas (surcharge)
  • Outdoor pool
  • Free pool cabanas
  • Beach sun loungers
  • Pool sun loungers
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built 2013
  • Safe-deposit box at front desk
  • Garden

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size single
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Recreation

On Site

  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Palms Tulum Luxury Condo Hotel, Tulum’s small print

Also known as

  • Palms Hotel Tulum
  • Tulum Luxury Hotel
  • Palms Luxury Condo Hotel
  • Palms Luxury
  • Palms Luxury Hotel
  • Palms Luxury Hotel Tulum
  • Palms Tulum
  • Palms Tulum Hotel
  • Palms Tulum Luxury
  • Palms Tulum Luxury Hotel
  • Tulum Luxury

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2470 per vehicle (one way)

Beach shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 98 reviews

Palms Tulum Luxury Condo Hotel, Tulum
Outstanding5.0 / 5
Clean and Spacious Hotel with Great Staff
I booked 2 rooms for 8 adults and 1 child at this hotel. We all had a great stay here. The manager Ariel was very helpful with any questions we had about where to go, where to eat, calling taxis for us, information on the ruins and other sites. He even helped with our luggage when needed. The rooms were big and clean and the AC worked great as Tulum can get pretty hot. The bathroom was also big and clean. There is a kitchen area with fridge and microwave. Great for bringing leftover food home, storing, and reheating. Also great if you have a child for her food. Overall, great stay. I would stay here again and would recommend this hotel to others. Thank you again, Ariel!
2 night family trip
Palms Tulum Luxury Condo Hotel, Tulum
Excellent4.0 / 5
A good but not "luxury" experience
Palms Tulum Luxury has a lot going for it. Fabulous staff. Huge suite. Easy to use and fully stocked kitchen. Beautiful bathroom. Great location with quick access to the nightlife but still quiet. Good parking. Decent wifi. Excellent AC control. But there are a couple drawbacks. I wish our suite was a bit cleaner (there were hairs in corners and on the balcony that did not belong to us). Some of the kitchen-wear (pans) were banged up to death. Same goes for the linens. I throw out my towels at home before they get as frayed as the ones they were giving us. And one of the days they had restocked our bathroom with beach towels, not standard white linens. Didn't exactly work with the decor, but the restock was appreciated since their beach towels are in better condition. They don't replace the water bottles daily. We made heavy use of the water cooler in the lobby - which worked well. But still a daily restock is convenient and appreciated. The biggest problem and what keeps this from being a 5star review was that our bed was really uncomfortable. The mattress was flimsy, springy and hard all at once. It didn't make for "luxury" sleeping.
3 night trip with friends
Palms Tulum Luxury Condo Hotel, Tulum
Outstanding5.0 / 5
Nice hotel
2 night trip with friends
Palms Tulum Luxury Condo Hotel, Tulum
Outstanding5.0 / 5
We felt like we were at home. A nicer home.
The staff was the best anyone could ask for. Lurdis was like talking to a friend and the gentlemen in the mornings was great as well. Even the woman who took care of the room was a pleasant and the agreements they have with some of the beach front hotels and free bicycles for use were an absolute plus. That, as well as the blackout shutters, comfortable AC, bed and bathroom were a great way to rest after so much time in the sun. What a way to spend a vacation! I felt completely safe and at home, and for the first time I think I've stayed in a hotel that I've had a hard time leaving just to enjoy my vacation elsewhere for the day. I would absolutely stay here again.
3 night romance trip
Palms Tulum Luxury Condo Hotel, Tulum
Outstanding5.0 / 5
thanks for a great week in Tulum
The hotel was great. Very spacy and the maid service was great. The hotel staff were great about recommending things and they have free bikes to use and it is only half a block from the bike paths to the ruins and beaches. They did not have a smaller bike my son's size, but they called a local bike rental shop a block away and we got to pick up a bike for him to use free for the week. This is much better than staying in a big impersonal resort hotel. if I ever go back to Tulum, I would love to stay at this hotel again.
7 night family trip

See all reviews

Palms Tulum Luxury Condo Hotel, Tulum

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