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All properties in Tulum, Quintana Roo, Mexico
1 room, 2 adults

Palms Tulum Condo , Tulum

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Escorpion street and Andromeda street, Tulum, QROO, 77780, Mexico, 800-491-6126

Boutique hotel with outdoor pool, near Tulum National Park
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 257 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Wellness
Great wellness & sports facilities
Cleanliness
Clean
Value
Best value for money
Room
Great room

Palms Tulum Condo , Tulum

More Info: 866-539-8117

  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment
  • Deluxe Apartment

What’s around Palms Tulum Condo , Tulum

Landmarks

  • In Tulum City Center
  • Tulum National Park - 32 min walk
  • Tulum Mayan Ruins - 32 min walk
  • Playa Ruinas - 37 min walk
  • Gran Cenote - 2.4 mi / 3.9 km
  • Playa Paraiso - 2.7 mi / 4.3 km
  • SFER IK - 2.7 mi / 4.3 km
  • Las Palmas Public Beach - 3.1 mi / 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 104 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 9 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and smart lock details. There is no staff on site; guests can access their accommodation through a private entrance.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Beach shuttle *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Things to do
  • Free bicycles on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2013
  • Garden
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Recreation

On Site

  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Palms Tulum Condo , Tulum’s small print

Also known as

  • Palms Hotel Tulum
  • Tulum Luxury Hotel
  • Palms Luxury Condo Hotel
  • Palms Tulum Condo Hotel
  • Palms Tulum Condo Tulum
  • Palms Tulum Condo Hotel Tulum
  • Palms Luxury
  • Palms Luxury Hotel
  • Palms Luxury Hotel Tulum
  • Palms Tulum
  • Palms Tulum Hotel
  • Palms Tulum Luxury
  • Palms Tulum Luxury Hotel
  • Tulum Luxury

Policies

This property does not have elevators.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Cleaning fee: MXN 700 per accommodation, per stay

Optional extras

Credit card charges are subject to an extra charge of 4 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of MXN 2520 per vehicle (one-way)

Beach shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Exceptional 9.4 From 150 reviews

Exceptional 10.0
Wow what amazing staff, also spoke great English. We felt like we kind of had the best of two hotels with this because of the quick walk to the breakfast at another location. Also when our pool was being cleaned they would send us to the other hotel so we never had to wait. Huge room and very clean! Everyday!
us3 night trip
Good 6.0
Nearby where you'd want to be
The hotel is decent and located close to the beach area of Tulum where everything's going on. Ultimately, for my boyfriend and me, it was just not a good fit. It was a bit too far from the restaurants and bars and beach for us (I think roughly two miles). The hotel does provide bikes, which is nice, but we didn't want to be riding them at night in town, as the road is very, very narrow. We ended up using our rental car more than expected, which was kind of a bummer. We tried walking a few times, but got a tad nervous because of the location of the hotel (the surrounding block or two is a little sketchy feeling). As far as the room goes, it was pretty clean and spacious, and we were grateful for a balcony, which overlooked the courtyard and pool. (The pool was brisk, being unheated, but I'm sure it's great in the summer months.) The AC units however, we could not figure out, and we ended up freezing in the middle of the night, as the bed only had one thin blanket on it. Also, I'm not sure if it's the hotel's issue or Expedia's, but there are places on the hotel's listing that market it as having a free breakfast, and it does... if you consider coffee and a cookie breakfast. All in all, it was a fine place to stay, but just didn't work out for us. I think we didn't do enough research about where it was, which was our biggest issue.
Katie, usOther trip
Exceptional 10.0
Spacious room
We were so impressed with our room at the Palms! I wish I would have booked it for more nights in fact. The room was so big and spacious and my children loved having their own area in the living room. The A/C worked better than any of the other hotels we stayed at in the area and the staff was very helpful and able to answer all our questions about the area. They even gave us pool towels to take to Akumal beach for the day. We didnt have a chance to use to pool but it looked lovely. We didnt walk to any of the near by restaurants and decided to drive down the road a bit to the more touristy area. The kitchen was stocked with everything needed to cook meals and the only complaint I can think of is the shower. I really didnt like the large shower head. Beautiful hotel and I hope to go back again someday!
usOther trip
Very Good 8.0
Luxury with a Few Dings
When I read luxury, I had no idea that meant a sprawling one bedroom apartment complete with a beautiful bathroom, cute balcony, and full blast air conditioning in every room. They also let us use bikes for free and Diego, one of the front desk managers, was awesome. He gave us the beat tips on where to eat locally and what things to see. The only issues I had was the floor we stayed on and the blinds contraption. My partner and I stayed on the first floor so the balcony and the windows for the living room, bedroom, and bathroom were always eye level with anyone in the pool area. All of the blinds aka hurricane shutters were also overdue for repair. We had to manually pull them halfway before their button/ release contraption would start to woke. Ultimately I would LOVE to stay here again, especially if they put me on the second floor this time :).
Jessica, usOther trip
Exceptional 10.0
Nice little hidden gem
My husband and I just got back from celebrating our honeymoon in Tulum. We could not have choosen a better place to stay. After searching at so many places, it really came down to cleanliness, and after reviewing the previous comments, I knew this was the one! (Being a germaphobic). The location was perfect as well. Close to the ruins, shops, restaurant and beach. We got around everyday with the bikes you can borrow. I got attached to the bike I was using, pale yellow with a basket and a ringer, I even named her penny! lol Cirilo and Diego at the front desk were amazing! We seriously became friends with them. So attentive and professional. It was actually a bitter sweet moment when it was time to return, because we knew we wouldn't see them anytime soon. Even the cleaning staff went out of their way to decorate our bedroom or bathroom with cute romantic designs on a daily basis. This vacation was seriously so much fun and this hotel made it even better! We will definitely be back! Highly recommend it!!!
Mrs. Lostaunau, usOther trip

Palms Tulum Condo , Tulum

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