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Hotel Serra Nevada

3.5 star property
Family-friendly hotel with indoor pool, near Canela Automobile Museum

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Hotel Serra Nevada

Photo gallery for Hotel Serra Nevada

Front of property
Spa
Front of property
Deluxe Quadruple Room
Bar (on property)

Overview of Hotel Serra Nevada

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Pool
  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Av. Osvaldo Aranha, 610, Canela, RS, 95680-000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Room service
  • Business centre
  • Meeting rooms
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
  • Private bathroom

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Duplex Suite

In-room safe, free WiFi, bed sheets

Duplex Suite

  • 40 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Triple Room Deluxe

In-room safe, free WiFi, bed sheets

Triple Room Deluxe

  • Sleeps 3
  • 3 Single Beds

View all photos for Suite

In-room safe, free WiFi, bed sheets

Suite

  • Sleeps 5
  • 3 Single Beds and 1 Queen Bed

View all photos for Room Deluxe With Air Conditioning

Room Deluxe With Air Conditioning

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

About this area

What's nearby

  • Gramado Covered Street - 8 min drive
  • Gramado Central Avenue - 8 min drive
  • Mini Mundo - 9 min drive
  • Snowland Park - 16 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 99 min drive
  • Porto Alegre (POA-Salgado Filho Intl.) - 148 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Cannelé Bistrot - 5 min walk
  • Chez Lys Blanc - 2 min walk
  • Lá Em Casa - 8 min walk
  • Empório Canela - 11 min walk
  • Galangal Restaurante Asiático - 4 min walk
Map

About this property

Hotel Serra Nevada

A great choice for a stay in Canela, Hotel Serra Nevada features an airport shuttle and a free kids' club. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an indoor pool, a hot tub and a sauna.

Languages

Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 101 rooms

Arriving/Leaving

  • Check-in time from noon until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground

What to do

  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for BRL 150.0 per night
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Serra Nevada Canela
Hotel Serra Nevada Canela, Brazil
Hotel Serra Nevada Hotel
Hotel Serra Nevada Canela
Hotel Serra Nevada Hotel Canela

Frequently asked questions

Does Hotel Serra Nevada offer free cancellation for a full refund?
Yes, Hotel Serra Nevada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Serra Nevada?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Serra Nevada?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Hotel Serra Nevada?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Serra Nevada?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hotel Serra Nevada?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Serra Nevada?
You can check in from noon - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Serra Nevada and nearby?
Hotel Serra Nevada has an indoor pool and a sauna, as well as a steam room and an arcade.
Are there restaurants at or near Hotel Serra Nevada?
Yes, there's an on-site restaurant.
What's the area around Hotel Serra Nevada like?
Hotel Serra Nevada is a short 13-minute walk from Cathedral of Our Lady of Lourdes and 18 minutes' walk from Steam World.

Reviews

8.8

Fabulous

8.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

sharlet, 5-night trip
Verified Expedia guest review

4/10 Fair

disappointment!
how could the manager of this hotel, when it was clearly not busy accomodate guests on the most noise room? rooms facing the street, so over main hotel entrance are noise with traffic and music from bars nearby, no air conditioning. wallpaper delamination by humidity on the elevators hall, very bad impression, molt everywhere. when in a the shower be prepared for a weat floor on complete bathroom.
Verified Expedia guest review

8/10 Very good

Great hotel!
This hotel surpassed my expectations. The hotel and rooms were clean and kept up. The decor in the room was a little dated but clean and included a fridge which was nice. The rooms were a little noisy (you could hear people in the next rooms) but we have found that this is very common in Brazil. Hotels are just different here than they are in the U.S. The front desk staff was very nice, spoke English and willingly gave suggestions and answered any questions we had. The stay included free breakfast which was fruit, breads, juices, coffee, eggs and sandwich fixings (standard Brazilian breakfast). The hotel also has wifi which was great. We were able to surf the internet with no problems, but it was a little slow for FaceTime/skype. The location is very close to downtown Canela and only a 10 minute drive to the waterfalls, also only a 10 minute drive to downtown Gramado. I would stay here again.
Verified Hotels.com guest review

6/10 Good

Hotel in Canela, close to Gramado
Although the hotel staff was very friendly and helpful, the lack of air conditioning in the rooms was quite disappointing. In addition, when I noticed that I was paying for the room quite more than the rates shown at the counter, they only said that it was because I had used Expedia. I have been using Expedia for a long time and this has not happened before. Since I speak Portuguese very well - I grew up in Brazil - there was no misunderstanding about what they said. This made me very uncomfortable.
Verified Expedia guest review

8/10 Very good

Viviane, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Débora, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Geisy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marcia Lucena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incrivel, suites amplas , bom atendimento, cafe da manha excelente, organização e cordialidade ...
Paula G M, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Liane C, 2-night business trip
Verified Hotels.com guest review