Aloft Cleveland Downtown, Cleveland

Room smelled dirty. Like sheets and pillows that have not been changed for a while. Blackouts come off the rails and don’t work properly My room was not made during my stay and when I called about it they had nobody to do it either. Not staying here again.

Front desk staff at check in was not friendly. Room was freezing when I entered, and sheets looked like they were wadded up. General decor showed wear and tear. Housekeeping staff set up by the 4th floor elevator to do their folding for the evening, with one staff member hurrying to hit the up button as I approached the elevator. 4 large carts at the elevator with a lot of laundry being folded on the bench next to the elevator. Overall, the staff in this hotel needs to undergo a tremendous amount of training.

Good stay overall except breakfast.

Room was nice. Bed was comfortable. Bathroom could have been cleaner. Only 1 towel for 2 people. Dirty coffee maker with old coffee pod still in it! Expected more for price we paid.

Front desk clerk might have been having a bad day when I checked in, not really on the friendly side and was irritated by me asking about the gym or give me the coupon for the market she herself offered. Room was nice - no view but that didnt matter it was a business trip. Stayed 2 night & on first night I thought I was being bothered by old mosquito bites on my lower legs, but then on day 2 realized it was something in the carpet - fleas maybe? By the time I realized it wasnt me, it was time to check out. I tried to have a conversation with the front desk, but they were busy and were more concerned about why I wanted a print receipt when I didnt have any expense on my card on file. Free wifi worked great, shower was nice and hot. Restaurant downstairs (Bold) was awesome - great food and mixed drinks ( my waiter was very kind, and let me know exactly where to buy anti-itch lotion!!)