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Haven Hotel, Poole

4-starThis establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
161 Banks RoadPooleEnglandBH13 7QLUnited Kingdom

Upscale beachfront hotel with spa, near Brownsea Island
  • Free full breakfast and free WiFi
Great location
Tasty breakfast
Vibe is not too good
Value for money
Value for money could be better
224See all 224 reviews
From 1,620 reviewsTripAdvisor Traveller Rating

Haven Hotel, Poole

from $83
  • Harbour Double Room with Balcony
  • Double Room, Sea View
  • Standard Double Room
  • Inland Facing Suite with Balcony
  • Standard Room, 1 Twin Bed
  • Family Room
  • Family Room
  • Double Room, Balcony, Sea View
  • Deluxe Double Room, Balcony, Sea View
  • Double Room (Budget no views/frosted windows/noisy)

At a glance

Key facts

Hotel size

  • This hotel has 84 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 1 per room


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast daily
  • 2 restaurants
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor seasonal pool
  • Health club
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 3
  • Kayaking nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Pool sun loungers
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 6
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Safe-deposit box at front desk
  • Terrace

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, The Haven Spa. Services include hot stone massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.


The Point Restaurant - This fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Club Lounge - Overlooking the ocean, this restaurant serves breakfast and light fare. Guests can enjoy alfresco dining (weather permitting).

Pavilion Bar - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting).

Bar Haven - Onsite bar.


On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room


  • Kayaking nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby

Haven Hotel, Poole’s small print

Also known as

  • Haven Hotel
  • Haven Hotel Poole
  • Haven Poole


The Budget Double Rooms face the courtyard of the hotel and do not offer views due to their frosted windows. Rooms may be affected by noise from kitchen fans during service time. For more details, please contact the property using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

  • The seasonal pool is open from March to October.
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Self parking costs GBP 10.00 per night

    Pets are allowed for an extra charge of GBP 10.00 per pet, per night

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Haven Hotel, Poole


    • On the beach
    • Poole Harbour - 19 min walk
    • Sandbanks Ferry Terminal - 2 min walk
    • Brownsea Castle - 7 min walk
    • Shell Bay Beach - 17 min walk
    • Poole Museum - 19 min walk
    • Eileen Soper's Illustrated World - 19 min walk
    • Scaplen’s Court Museum - 19 min walk

    Getting around

    • Bournemouth (BOH-Bournemouth Intl.) - 25 min drive
    • Poole Station - 28 min walk
    • Poole Parkstone Station - 11 min drive
    • Poole Branksome Station - 12 min drive
    • Self parking (surcharge)

    Recent reviews

    Good 7.6 From 224 reviews

    Haven Hotel, Poole
    Great location, great potential bit more effort
    So much potential as the location is amazing. Tries to be a classy hotel but falls short with 4 sets of narrow manual doors between the tiny creaky lift and the room being bashed noisily and losing paint every time guests go through particularly with cases. The food was good but the first 2 mornings no coffee/tea offered with breakfast and the disinterested staff chatting in the corridor with cleaning and front of house staff so dirty plates left on tables. It did all I needed as a place to sleep during a business trip but it could be much more. Toiletries and tea/coffee only restocked once in a 4 night trip.
    Sarah, us4 night business trip
    Haven Hotel, Poole
    Very Good8.0
    Spacious room albeit a little disappointing we were allocated a double overlooking the car park. Bar staff and breakfast team very personable. Stay overall would have been smiley face 5 if the £50 pre-authorisation hold on my bank card (presented as a condition of check in) wasn’t still in place 4 days after check out!
    Nigel, gb1 night trip
    Haven Hotel, Poole
    We chose this hotel for the pool and spa? Pool freezing condition not nice
    Jacqueline, gb2 night trip
    Haven Hotel, Poole
    Nothing special
    Very poor reception, room wasn’t ready, disorganised chaos, comfortable but disappointing for the price, a bit threadbare and dated. Good food and breakfast
    Matt, gb1 night trip
    Haven Hotel, Poole
    Very Good8.0
    The third time I have stayed in this Hotel, I really enjoy my stay and have no issues whatsoever.
    Neal, gb1 night trip

    See all reviews

    Haven Hotel, Poole

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